Note: The job is a remote job and is open to candidates in USA. First Citizens Bank is seeking a Dynatrace Subject Matter Expert (SME) to oversee enterprise observability and application performance monitoring within a large financial services environment. The role involves providing technical leadership for a team of Dynatrace engineers, driving monitoring strategy, and ensuring full-stack visibility across complex environments while collaborating with various teams to enhance performance and reliability.
Responsibilities
- Set team priorities, manage workload distribution, and ensure delivery against SLAs and KPIs
- Foster a culture of continuous improvement, accountability, and technical excellence
- Partner with senior leadership and cross-functional stakeholders to align observability initiatives with business goals
- Serve as the primary Dynatrace SME, owning the platform architecture, deployment, and optimization
- Design, implement, and maintain enterprise-scale Dynatrace environments (SaaS or Managed)
- Define and enforce monitoring standards, naming conventions, alerting strategies, and governance
- Implement advanced Dynatrace capabilities including:
- Distributed tracing
- Real User Monitoring (RUM)
- Synthetic monitoring
- Infrastructure monitoring
- AIOps and anomaly detection
- Optimize instrumentation for cloud (AWS/Azure/GCP), on-prem, and hybrid environments
- Develop and execute enterprise observability roadmap aligned to digital transformation initiatives
- Drive adoption of full-stack monitoring across application, infrastructure, and user experience layers
- Identify and eliminate observability gaps across critical systems
- Lead performance analysis, root cause investigations, and continuous improvement initiatives
- Work closely with application development, DevOps, SRE, infrastructure, and cybersecurity teams
- Act as a trusted advisor to engineering teams on performance engineering best practices
- Support incident management and post-incident reviews with actionable insights
- Provide executive-level reporting and dashboards on system health and performance trends
- Ensure monitoring solutions meet financial industry security, audit, and compliance requirements
- Maintain documentation, operational procedures, and platform standards
- Support audit and regulatory activities related to monitoring and observability
Skills
- Bachelor's Degree and 8 years of experience in Systems engineer including systems programmer, scripting, troubleshooting OR High School Diploma or GED and 12 years of experience in Systems engineer including systems programmer, scripting, troubleshooting
- 6+ years of hands-on experience with Dynatrace in large enterprise environments
- 8+ years of overall experience in Application Performance Monitoring (APM), Observability, or SRE
- Proven experience leading or supervising technical teams
- Strong expertise in Dynatrace OneAgent deployment and configuration
- Smartscape topology and service flow mapping
- Alerting, dashboards, and custom metrics/events
- Strong analytical and problem-solving skills with a proactive mindset
- Dynatrace certifications (e.g., Dynatrace Professional or Associate Certification)
- Experience with Infrastructure as Code (Terraform, Ansible, etc.)
- Knowledge of complementary tools (e.g., Splunk, AppDynamics, New Relic, Prometheus)
- Familiarity with scripting languages (Python, PowerShell, or Bash)
- Experience implementing AIOps or automation-driven monitoring strategies
Company Overview