Note: The job is a remote job and is open to candidates in USA. CareFirst BlueCross BlueShield is a healthcare and health insurance organization. The Manager, Account Consultant leads and develops a team responsible for client retention, growth, and satisfaction in the mid-size market, while managing strategic account relationships, sales initiatives, financial performance, and operational compliance.
Responsibilities
- Lead, develop, and coach a team of Account Consultants to achieve sales, retention, and customer satisfaction goals
- Provide ongoing performance management, mentoring, and professional development opportunities
- Establish and monitor key performance metrics to drive individual and team success
- Foster a collaborative, customer-focused culture that promotes accountability and high performance
- Develop and execute account strategies aligned with organizational objectives and market growth initiatives
- Partner with brokers, consultants, and internal stakeholders to maximize client retention and identify new business opportunities
- Support the sales and service activities necessary to ensure effective account management, implementation, and ongoing client support
- Collaborate with clients to establish account goals and strategic business plans
- Build and maintain strong relationships with clients, brokers, and key decision-makers
- Conduct regular business reviews to evaluate performance, identify opportunities, and recommend solutions that support client objectives
- Serve as an escalation point for complex account issues and ensure timely resolution
- Support the development and implementation of long-term customer relationship strategies
- Forecast, budget, and monitor account revenue, profitability, and costs within assigned portfolios
- Analyze business performance and market trends to identify opportunities for growth and retention
- Ensure compliance with organizational policies, procedures, and regulatory requirements
Skills
- Candidates must be located in the Maryland, Washington, DC, or Northern Virginia (DMV) area
- Active Health and Life License is required
- Bachelor's Degree in Business, Finance or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
- 5 years sales experience
- 1 year supervisory experience or demonstrated progressive leadership experience
- Strong leadership, coaching, and team development skills
- Excellent presentation, communication, and interpersonal skills
- Proven ability to influence and build relationships with clients, brokers, and internal stakeholders
- Strong negotiation, problem-solving, and strategic planning capabilities
- Ability to analyze data and leverage insights to drive business decisions and achieve results
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook
- Working knowledge of CRM platforms, Salesforce, and other client relationship management tools
- Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of customer service and professionalism
- Must be eligible to work in the U.S. without Sponsorship
- Experience in healthcare sales, account management, or health insurance
- Experience working with brokers, consultants, and employer groups
- Proven success leading teams in a client-focused, sales-driven environment
Benefits
- Comprehensive benefits package, subject to eligibility requirements
- Various incentive programs/plans, subject to eligibility requirements
- 401k contribution programs/plans, subject to eligibility requirements
- Remote work arrangement
Company Overview