Note: The job is a remote job and is open to candidates in USA. Dayforce is a global human capital management company that offers a unified Cloud HCM platform. The Trust Operations Specialist II ensures employees are paid accurately and on time by managing high-volume disbursement processing and resolving exceptions in a fast-paced environment.
Responsibilities
- Load, validate, monitor, and process high-volume wage disbursement files while meeting daily operational deadlines
- Research and resolve processing exceptions, client inquiries, and disbursement issues received through email, phone, Salesforce, and internal case queues
- Partner with employers, government agencies, banking partners, and cross-functional teams to resolve payment-related issues
- Review audit reports and complete daily operational controls to ensure processing accuracy, compliance, and quality standards
- Process pre- and post-disbursement exceptions, including returned mail, stale-dated checks, voids, and reissues
- Prepare operational reports, departmental metrics, and customer correspondence related to disbursement activities
- Support continuous improvement initiatives, special projects, team meetings, and training while consistently meeting productivity and service-level expectations
Skills
- Two or more years of experience in payroll, tax, trust operations, financial operations, or a related field
- Strong analytical, organizational, and problem-solving skills with exceptional attention to detail
- Excellent written and verbal communication skills with a customer-focused approach to resolving complex issues
- Ability to manage competing priorities, work independently, and make sound decisions in a fast-paced, deadline-driven environment
- Proficiency with Microsoft Office Suite, particularly Excel and Word
- Experience working with operational controls, audits, and compliance processes
- Adaptability, collaboration, and a continuous improvement mindset
- Bachelor's degree in Business, Accounting, Finance, or a related field
- Experience with payroll disbursement processing, trust operations, or financial transaction processing
- Experience using AI-enabled productivity tools to improve operational efficiency and workflows
- Experience using Salesforce or similar case management platforms
Benefits
- Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vison, and life insurance.
- Dayforce employees are also eligible to participate in a 401k plan (plus match) and a Global Employee Stock Purchase Plan.
- Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time).
- 10 paid US holidays.
- Up to 80 hours of paid sick time.
- 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.
- Volunteer days and our charity, Dayforce Cares
Company Overview
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