Note: The job is a remote job and is open to candidates in USA. WVU Medicine is part of the West Virginia University Health System, and they are seeking a Systems Analyst for their IT Health Plan team. The role involves supporting the design, implementation, and maintenance of software systems to meet organizational needs, troubleshooting issues, providing training, and managing project coordination to enhance operational efficiency.
Responsibilities
- Diagnose and Resolve IT Issues: Daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed
- Execute System Modifications, Implementation, and Testing: Implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives
- Perform Functional and Integrated Testing: Engage in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement
- Perform System Error Corrections and Optimizations: Identify, diagnose and correct system errors to maintain smooth operations and timely resolutions
- Perform User Security Management: Apply user security settings to uphold data integrity and optimize access control
- Stay Current with Industry Trends and Optimization Techniques: Leverage industry resources (journals, conferences, user groups) to stay updated on vendor offerings, emerging system features, and optimization strategies
- Identify opportunities for System Enhancements and Optimization: Recommend and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices
- Data Import/Export and Basic Reporting: Manage data transfers and generate reports, contributing to accurate data handling and reporting optimization
- Collaborate Effectively and Proactively Communicate: Work closely with team members, providing clear updates to ensure alignment with project goals
- Effectively Communicate with Business Partners: Engage with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectives
- Foster a Positive Team Environment: Contribute to a supportive, respectful, and collaborative work culture
- Demonstrate Openness to Feedback and Continuous Improvement: Actively seek and apply feedback and suggest process improvements
- Engage in Professional Development: Participate in training and development to enhance skills and stay current in best practices
- Ensure Reliable Remote Communication: Maintain consistent communication with the team for seamless collaboration
- Project Planning and Scheduling: Help identify project stakeholders, and help define scope, plan, deliverables, schedule, and milestones
- Coordination: Oversee a project, acting as a point of contact for team members, colleagues, vendors, and stakeholders to ensure the smooth execution of projects
- Communication: Ensure communication of information within the project. Including facilitation of regular meetings, documentation of meeting notes and action items
- Documentation and Reporting: Maintain detailed and organized project documentation, including project scope, plans, reports, and status updates
- Risk Management: Identify risks, create risk mitigation plans, and ensure contingency measures are in place
- Issue Management: Identify problems in the project and assist in finding solutions to keep the project on track
- Provide End-User Support and Training: Deliver classroom, one-on-one, and/or remediation training to support end-users' effective use of systems
- Assess User Readiness and Abilities: Evaluate staff readiness and skill levels to ensure proper use of systems and identify any additional training needs
- Deliver Systems Support: Offer ongoing end-user systems support to resolve issues and enhance system proficiency
- Content Development: Contribute to curriculum development to support the creation and delivery of effective training materials that align with organizational workflows and objectives
Skills
- Bachelor's degree in Computer Science, Information Technology or a related field
- Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology
- In lieu of a degree, a minimum of four (4) years of relevant experience will be considered
- Minimum one (1) year relevant experience
- Operational experience in applicable business, clinical, payer or web application systems, including workflows, focused on driving efficiency and optimization
- Proficiency in systems administration and providing strategic insights and improvements to business operations
- Experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations
- Understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance
- Knowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this role
- Knowledge of reporting tools, delivering actionable insights and enhancing decision-making processes through comprehensive data analysis and reporting capabilities
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