Note: The job is a remote job and is open to candidates in USA. ITW, through Avery Weigh-Tronix, provides weighing and measurement solutions and is seeking a Sales Engineer to drive territory growth. The role provides advanced technical support, troubleshooting, training, product rollout assistance, distributor relationship management, and sales planning across an assigned territory.
Responsibilities
- Provide training/technical teaching face to face or virtual to support capabilities of distribution sales and service organization
- Provide technical troubleshooting assistance (telephone and on-site as required) to the AWTX Distributors and act as the main escalation point of contact for advanced product support
- Facilitate resolution of equipment and service performance complaints
- Creatively develop proactive solutions/ideas to grow and develop sales in territory
- Assist with implementation of product upgrade and retrofit programs
- Provide required level of support for product rollouts, introductions, upgrades, and retrofits
- Support AWTX training team with feedback to facilitate future versions of documentation and/or materials
- Maintain and enhance the relationship with AWTX Platinum Distributors service organizations
- Responsible for territory sales and financial reporting. Ability to review financial reporting material to develop territory sales plans
- Submit periodic regional sales outlook reports
- Ability to relay complex technical concepts to be easily digestible to non-technical trainees
- Manage travel and entertainment budget as required to grow sales in assigned territory
Skills
- * Bachelor's degree in technical field such as Engineering and/or equivalence experience
- * 3 - 5+ years Technical Support, Engineering, and/or QA
- * Mechanical, Electrical, and Software aptitude and troubleshooting skills
- * Must be proactive and display a high level of initiative
- * Demonstrated customer service skills
- * Proficient with Microsoft Office Products to include Outlook, Word, Excel, Power Pivot, and PowerPoint
- * Ability to adapt to changing circumstances, remain calm in stressful situations and adjust plans to meet changing needs
- * Ability to communicate effectively verbally and in writing. Ability to present in public
- * Business plan and sales strategy development
- * Delivering product and sales presentations to both individual and large audiences
- * Conducting basic technical training seminars on electronic products
- * Requires strong interpersonal skills and the ability to build trust and rapport with the field service team, business units and the sales teams
- * Travel 50% while keeping up to date with daily communications and requirements
- * Distributor sites and conditions will vary based on industry and product
- * Ability to bend, kneel, climb when at customer site
- * May be exposed to noise, heat, cold, slippery, wet conditions
- * May be required to sit/stand/walk
- * May be required to lift 35-65 lbs
- * May be required to climb ladder
- * BS/BA in Engineering, Electronic Systems, or Computer Science
- * Advanced electrical / Mechanical / Software (Windows)
- * Customer Service Experience / Help Desk / Supervisor
- * Diagnostic logic development
- * Experience with ITW business and products
Benefits
- Affordable Medical, Dental, Vision Insurance
- HSA/FSA with a company match
- Income Protection Benefits
- Industry Leading 401(k) plan
- Paid Time Off
- Parental Leave
- Matching Gift and Volunteer Program
- Employee Resource Groups (ERGs)
- ITW Hearts Giving Hope Program provide employees an opportunity to give back and help families in our neighborhoods who are in need
Company Overview
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