Note: The job is a remote job and is open to candidates in USA. Ascribe is seeking dynamic and goal-oriented Account Managers to join their Account Development Team. In this role, you will be responsible for retaining and growing existing client relationships while onboarding new business opportunities, serving as a strategic partner to ensure client satisfaction and product adoption.
Responsibilities
- Serve as the primary point of contact for a portfolio of clients
- Maintain and grow client relationships through strategic engagement and value-added interactions
- Conduct monthly and quarterly business reviews (MBRs/QBRs) using a structured, agenda-driven format
- Ensure client’s short and long term initiatives are addressed
- Solicit accurate monthly, quarterly and yearly forecasts
- Document meetings and action plans in communications with the client and in the CRM and manage appropriate take aways to completion
- Drive product adoption and upselling initiatives based on client needs and opportunities
- Serve as the first line of defense, report to internal stakeholders on status of client engagement and satisfaction
- Collaborate with Sales Administration to ensure client needs are addressed (eg. integrations, system updates, RFP/RFI and due diligence requests)
- Identify and pursue new business opportunities through call outreach (cold call prospect lists), referrals, dormant accounts, and underperforming accounts
- Foster new client relationships and support their onboarding journey to ensure a smooth and valuable experience and then shift to an account retention/growth strategy as discussed above
- Advocate for client needs internally and act as a trusted advisor externally
- Execute inside sales strategies to support cross-selling and upselling to existing accounts
- Collaborate with internal teams to ensure strategic alignment and client success
- Deliver presentations and proposals that reflect client goals and highlight growth opportunities
- Meet and exceed KPIs related to client retention, account expansion, business development activity, and customer satisfaction
- Participate in performance-based compensation programs structured to reward long-term success and partnership development
Skills
- 3+ years of experience in account management, client development, or inside sales
- Proven success managing a large client base and driving revenue growth through cross-sell/upsell strategies
- Experience in managing a pipeline and documenting pipeline activities
- Exceptional verbal and written communication skills
- Strong cold-calling and lead generation skills
- Comfortable with daily call goals and weekly/monthly revenue targets
- Ability to build and maintain strong relationships across all levels of an organization
- Deep understanding of client needs with the ability to advocate effectively on their behalf
- High energy, positive attitude, and a growth mindset
- Strong organizational skills and attention to detail
- Experience conducting structured MBRs/QBRs
- Self-motivated, goal-oriented, and results-driven
- Experience in a fast-paced, high-growth B2B environment
- Familiarity with CRM systems and sales enablement tools
Benefits
- Quarterly bonus
- $10,000 in employer-sponsored life insurance
- Health insurance
- A 401(k) employer match
- Accrual of 100 hours of PTO per year, with increases based on length of service
- Travel-related expenses will also be reimbursed
Company Overview