Note: The job is a remote job and is open to candidates in USA. Guardant Health, Inc. is hiring a Supervisor, Inside Sales Representative to lead and develop inside sales representatives, improve team performance, and support sales growth. The role combines team coaching and sales operations with outbound account engagement, prospecting, CRM documentation, and collaboration with field representatives.
Responsibilities
- Lead, coach and develop inside sales representatives to improve performance, confidence, and sales skills and to achieve and exceed sales targets
- Oversee case & lead queue assignments, ensuring prompt outreach to customers
- Provide ongoing call coaching, including live feedback and structured coaching sessions
- Monitor call quality and adherence to sales processes, identifying opportunities for improvement, to ensure consistent execution and results
- Share best practices and contribute to a culture of continuous learning and development
- Foster a high-performance and collaborative team culture within a remote environment that aligns with the Guardant Health values
- Assist in summarizing and reinforcing training sessions to ensure team alignment and retention
- Support call and process monitoring to maintain consistency and quality across the team
- Provide regular reporting and insights to Sales leadership on team performance and trends
- Conduct outbound calls to support business continuity and growth for Leave of Absence and vacancy coverage for territory gaps
- Biweekly touchpoint calls with existing accounts to maintain engagement and identify opportunities
- Prospecting and pipeline generation ahead of field representative return
- Maintain accurate records of customer interactions and opportunities in CRM systems
- Collaborate with field representatives to ensure seamless account transitions and follow-up
Skills
- 5 years of inside sales experience or relevant experience, with a consistent track record of meeting or exceeding targets
- 2 years of direct supervisory or people management experience within a sales environment
- College degree required
- Demonstrated virtual ability to engage in selling
- Ability to quickly learn and apply technical product knowledge to drive sales
- Exceptional oral and written communication skills with the ability to present complex information in an easily understandable manner virtually
- Experience with CRM systems such as Salesforce
- Superior negotiation, problem-solving, and customer service skills
- Player-coach Mindset: you have a passion for developing others
- Grit (Tenacity, Resilience, Scrappy): You are tenacious and resilient, able to navigate challenges with persistence and adaptability. You approach obstacles with a "scrappy" mindset, using creative solutions to keep moving forward and meet your objectives
- Track Record of Success / Achievement Drive: You have consistently met and exceeded sales targets throughout your career. You are results-driven, thriving on achievement and maintaining a proven track record in closing deals and building strong relationships in the healthcare space
- Initiative into Action / Problem Solver: You take initiative and make things happen. When challenges arise, you are quick to take action and find effective solutions, demonstrating your ability to problem-solve and adapt to changing circumstances
- Strategic Thinking & Prioritization: You excel at developing strategic plans to drive business outcomes. You are adept at prioritizing tasks, managing multiple competing demands, and staying focused on what will yield the greatest impact for the business
- Coachable / Growth Mindset: You have a growth mindset, viewing feedback as an opportunity for continuous improvement. You are coachable, eager to learn, and open to new ideas, always striving to develop both personally and professionally
- Valid Driver's License: A clean driving record is required for daily field office and customer visits
- Travel Flexibility: Ability to travel daily within assigned territory and occasional national travel for sales meetings
- Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work
- High-touch customer service and relationship-building skills, with a focus on long-term partnership and success
Benefits
- Remote work for roles designated as eligible for hybrid work by management and related policies; Guardant-defined onsite days are Monday, Tuesday, and Thursday for U.S. employees who live within 50 miles of a Guardant facility, with work-from-home days for individual-focused time.
Company Overview
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