Note: The job is a remote job and is open to candidates in USA. Sprout Social is a social media management platform company that helps organizations build customer relationships and drive business impact through social intelligence. The Strategic Services Consultant will lead software implementation projects, configure the Sprout Social platform, train customers, manage change and project governance, and ensure successful handoffs to Customer Success.
Responsibilities
- Lead customers' tailored and value-driven implementation experience, running software implementation projects across Sprout’s product suite (Core Platform, Employee Advocacy, and Influencer Marketing)
- Guide customers through a structured implementation lifecycle (Design, Setup, Training, and Validation) - leading onboarding, change management, and technical platform configuration to establish project governance, ensure business continuity, and set up long-term success
- Support technical implementation projects led by Technical Consultants (such as Service Cloud integrations) and partner with Customer Success Managers to ensure a seamless post-implementation handoff
- Configure platform settings based on customer requirements, including account architecture, user permissions, tagging taxonomies, and automated message routing rules
- Leverage our Professional Services technology stack (Kantata, Google Workspace, Microsoft Office, and approved AI tools) to manage project timelines and execute high-quality customer deliverables
- Level up the social sophistication of our customers and team by delivering interactive administrator and end-user product trainings that drive adoption
- Help operationalize implementation services, standardizing templates, workflows, and enablement materials to improve efficiency across the Professional Services team
- Ensure timely and accurate compliance with service processes, including project management, schedule management, and time tracking
Skills
- * 4+ years in social media strategy, professional services, software implementation, or project management in SaaS
- * Experience in training external audiences and navigating complex software platforms
- * Deep understanding of software implementation processes, change management, and how project execution ties directly to customer value
- * Proven ability to work on multiple projects simultaneously in a fast-paced environment
- * Understanding of social networks (in particular X, Facebook, Instagram, TikTok, and LinkedIn) and social media strategy for large organizations
- * Understanding of sophisticated use cases for social media strategy, such as influencer marketing and social customer care
- * Excellent communication and presentation skills with demonstrated executive presence to consult with team leads, VPs, and CMOs
Benefits
- Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
- Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
- 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
- 100% employer-paid Life and Disability insurance.
- A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
- Up to 16 weeks of paid leave for new parents.
- A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
- A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
- 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
- Access to pre-tax commuter benefits.
- Subsidized child/eldercare (Care.com).
- Discounted pet insurance (Figo).
- No-cost personalized financial wellness support through Your Money Line.
- Remote workforce in many places in the United States.
- The flexibility to work in the location that makes the most sense for them.
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