Note: The job is a remote job and is open to candidates in USA. Full Sail University is an educational institution offering career opportunities in a creative and challenging environment. The Strategic Operations Assistant provides administrative, operational, project, data-tracking, employment-verification, and cross-team communication support for the Career Development department. The role also assists with accreditation reporting, process documentation, outreach, research, and continuous process improvement.
Responsibilities
- Behave as a Full Sail University ambassador and embrace our unique educational model, while maintaining the highest level of integrity, professionalism, customer service, and compliance
- Provide administrative and logistical support for projects across Career Development divisions, ensuring accurate documentation and timely follow-through
- Assist with gathering, organizing, and maintaining statistics needed for annual accreditation reporting and other university requirements
- Support the creation and maintenance of standard operating procedures, process documentation, and workflow guides for departmental teams
- Coordinate with the Strategic Operations Manager & Specialists to maintain smooth communication, project transparency, and process alignment
- Complete tasks and outreach assignments to support project progress and meet deadlines, helping ensure deliverables remain on schedule
- Compile project updates to help Manager & Specialists generate insights for active departmental initiatives
- Support employment verification workflows by following established procedures, gathering required information, and conducting outreach to students and graduates
- Process and prepare employment information gathered from surveys, call campaigns, advising-driven projects, and audit-cycle initiatives
- Review, organize, and update student and graduate profiles based on departmental workflows and outreach outcomes
- Conduct and document employment research using LinkedIn, social platforms, portfolio sites, and company websites
- Use phone calls, texting, email, social media messaging, and DocuSign when appropriate for outreach
- Maintain confidentiality and uphold data integrity across all workflows
- Attend departmental meetings and provide updates upon request
- Maintain organized digital files, process documents, and operational resources
- Assist in coordinating communication across teams to streamline workflows and ensure consistency
- Participate in ongoing process evaluations, offering feedback for continuous improvement
- Maintain accurate data and tracking across Salesforce, SharePoint/Excel, and internal systems
- Ability to work flexible hours, including nights and weekends, as assigned
- Adheres to the policies and procedures of Full Sail University
- Maintains strict confidentiality of company and personnel information
- Demonstrates a strong commitment to the mission and values of the organization
- Adheres to company attendance standards
- Performs other duties as assigned
Skills
- Self-motivated, adaptable, and solution oriented
- Strong organizational skills with attention to detail and accuracy
- Effective communicator with strong interpersonal abilities
- Willingness to learn new technologies, processes, and methodologies
- Ability to manage multiple tasks in a fast-paced environment
- Basic analytical and critical-thinking skills with interest in process improvement
- Collaborative team player with a strong customer-service mindset
- Comfortable conducting research, including social media scanning
- Project-focused, proactive, and initiative-driven
- 1+ year of administrative, operational, or customer-service experience
- Strong written and verbal communication experience (digital and in-person)
- Proficiency in Microsoft Office Suite and common web-based tools
- Ability to learn and navigate CRM systems (Salesforce, Simplicity) with training
- Familiarity with both Apple and Windows operating systems
- The employee must be able to maintain communication with staff, access and enter information into computer systems, and occasionally perform physical tasks such as bending, reaching, stooping, or lifting up to thirty (30) pounds
- Associate degree preferred; bachelor's degree a plus
- Higher education or project support experience preferred
Benefits
- Great benefits
- Flexible hours, including nights and weekends, as assigned
Company Overview