Note: The job is a remote job and is open to candidates in USA. ICF is a global advisory and technology services provider that combines consulting expertise with technology to help clients solve complex challenges. The company seeks an experienced Salesforce Administrator / Release Engineer to administer a large-scale federal Salesforce environment and manage platform configuration, users, access, environments, releases, deployments, CI/CD activities, documentation, and production support.
Responsibilities
- Configure, maintain, and support Salesforce applications and platform capabilities in a secure federal Salesforce cloud environment
- Manage users, roles, permission sets, profiles, groups, queues, sharing rules, connected apps, service accounts, and other access/security configurations
- Support Salesforce administration activities across multiple environments, including Integration, Stage, Production, sandboxes, and other approved development/testing environments
- Create, refresh, validate, and decommission Salesforce sandboxes in coordination with application teams, release teams, and business owners
- Configure Salesforce using native low-code/no-code capabilities, including flows, page layouts, Lightning record pages, custom objects, fields, validation rules, reports, dashboards, email templates, and user experience enhancements
- Support Experience Cloud, Public Sector Solutions, Service Cloud, or other Salesforce capabilities as required by the customer environment
- Coordinate, schedule, validate, and execute Salesforce releases, including major releases, minor releases, hotfixes, and production changes
- Support release management processes, including release calendar management, deployment planning, release readiness reviews, change request preparation, rollback planning, and post-deployment validation
- Work with development teams to package, validate, and deploy configuration, metadata, code, and data-related changes using approved DevSecOps processes
- Support CI/CD pipeline activities using tools such as Salesforce CLI, Salesforce DX, Git, GitLab, GitHub, Jenkins, Copado, Gearset, or similar release automation tools
- Create and maintain Git repositories, branches, deployment artifacts, release notes, and environment/version control documentation
- Support technical design document reviews by identifying release dependencies, environment impacts, deployment risks, security impacts, regression considerations, and operational readiness needs
- Troubleshoot release, deployment, environment, access, configuration, integration, and production support issues
- Support incident response and hotfix activities by validating configuration issues, access problems, deployment defects, and platform-level concerns
- Support data import, export, cleanup, validation, and migration activities using Data Loader, Data Import Wizard, reports, SOQL, or approved customer tools
- Support occasional off-hours releases, production deployments, outages, hotfixes, or urgent operational needs
Skills
- * 3+ years as a Salesforce Administrator for large production orgs. * 3+ years of hands-on experience in DevOps practices, including software release management, version control, and deployment automation (e.g., using tools like Git, Jenkins, or Salesforce DX). * U.S. Citizenship required due to federal contract requirements. * Candidate must have a current Public Trust clearance/suitability determination or an active DoD Secret clearance. * Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. * Candidate must have lived in the U.S. for three full years out of the last five years. * Highly effective analytical and problem-solving capabilities. * Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables. * Excellent communication and interpersonal skills to interface effectively with team members and federal clients. * Organized, detail-oriented and able to prioritize and multitask. **Job Location:**Remote work is authorized. Must support US Eastern time zone working hours. * Support occasional off-hours releases, production deployments, outages, hotfixes, or urgent operational needs
- * Active Salesforce Administrator certification. * Salesforce Advanced Administrator, Platform App Builder, Platform Developer I, Sharing and Visibility Architect, Identity and Access Management Architect, or other Salesforce certification. * Experience supporting Salesforce Government Cloud implementations for federal, public sector, homeland security, law enforcement, or regulated customers. * Experience with Salesforce Public Sector Solutions, Experience Cloud, Service Cloud, Salesforce Shield, OmniStudio, or large multi-org Salesforce environments. * Experience administering OmniStudio components such as FlexCards, OmniScripts, DataRaptors, and Integration Procedures. * Experience with SSO, MFA, identity management, email relay, external user administration, AppExchange package management, certificate management, and connected app governance. * Experience supporting high-volume Salesforce release environments with major releases, minor releases, hotfixes, production changes, and technical design reviews. * Experience supporting DevSecOps pipelines, automated code scans, static code analysis, quality gates, release approvals, and deployment automation. * Experience with data migration tools and activities, including Data Loader, Data Import Wizard, SOQL, data validation, deduplication, and legacy-to-cloud migration support. * Familiarity with API integrations, service accounts, connected apps, Salesforce Connect, Platform Events, Change Data Capture, REST/SOAP APIs, or middleware platforms. * Familiarity with federal cybersecurity requirements, ATO support, vulnerability remediation validation, audit support, and security control documentation. * Experience creating user guides, technical documentation, training materials, release playbooks, configuration guides, and operational runbooks. * Experience supporting production incidents, root cause analysis, hotfix validation, and post-release issue resolution
- RequiredAndNeutral?
Benefits
- Remote work is authorized.
Company Overview