Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group, through Optum and OptumServe Consulting/The Lewin Group, provides healthcare, human services consulting, and technology-enabled solutions to improve health outcomes. The Manager, Payment Model Operations will manage operational functions for value-based care payment model implementation contracts, including participant onboarding, communications, help desk operations, monitoring, and compliance. The role also involves client relationship management, staff mentorship, cross-functional collaboration, and business development support.
Responsibilities
- Engage, develop, and sustain client relationships through policy consultation, strategic guidance, and thought leadership
- Manage end-to-end operational functions for value-based care initiatives, including help desk management, participant onboarding, stakeholder communications, monitoring, and compliance oversight, to ensure efficient implementation and sustained program performance
- Support analyses to monitor performance and continuously improve operational activities
- Mentor and develop staff to strengthen technical, analytical, and problem solving capabilities
- Ensure consistently high standards of accuracy, quality control, and attention to detail across all deliverables
- Collaborate effectively as a senior member of multidisciplinary project teams
- Manage stakeholder relationships with clients, partners, and subcontractors
- Support business development and growth activities, including capture and proposal response
Skills
- 8+ years of experience in a research, consulting, or business environment
- 6+ years of relevant health policy industry experience in healthcare consulting, program implementation, quality improvement, evaluation, and/or policy expertise
- 4+ years experience with CMS/CMMI Value-based Model Operations/Implementation payment initiatives supporting operational and/or compliance/monitoring activities
- Demonstrated experience in cross contractor coordination, managing subcontractors, and leading cross-functional project teams
- Experience supporting business development efforts, including capture strategies and contributing to proposal development
- Broad understanding of federal health policy issues, with ability to work in multiple areas serving as a subject matter expert
- Excellent verbal and written communication skills with the ability to translate complex findings to non-technical audiences
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- The flexibility to work remotely from anywhere within the U.S., subject to UnitedHealth Group's Telecommuter Policy
- For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
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