Note: The job is a remote job and is open to candidates in USA. OneDigital is a people-first employee benefits and human resources services company focused on helping people do their best work and live their best lives. The Leave Management Administrator handles day-to-day leave of absence administration for clients, supports leave inquiries and disability claims, prepares reports, and ensures compliance with applicable regulations and company policies.
Responsibilities
- Handle the day-to-day LOA administration for clients by supporting both the Account Manager and/or LOA Analyst on the specific needs related to that account
- Provide timely reports and feedback as it relates to the status of the leave for the client and/or Account Manager
- Manage incoming emails for the team shared inbox and prioritize, respond, and sort accordingly
- Courteously answer inbound team phone calls and provide a high level of customer service with accurate and helpful information to each caller
- Provide excellent service and timely responses for all potential leave inquiries with specific guidance regarding the process and education as it relates to job protection and wage replacement options during the absence
- Process applicable disability claims forms efficiently and effectively with the related disability carrier and provide necessary updates to the impacted individuals
- Effectively support all LOA administration cases to include general administration and compliance with Federal, State and local regulations related to leaves including FMLA, CFRA, PDL, PFL, USERRA, ADA/ADAAA, and company specific leave policies
- Assist with the onboarding process of new clients by attending the implementation meetings, reviewing company policies, and gathering the necessary information needed to properly set up the new client
- Work with LOA Analyst to configure system based on client’s programs and policies, including reviewing and inputting historical data when applicable
- Participate in and support the team with specific projects as it relates to leave administration and compliance
- Work closely with all LOA team members to provide assistance with leave policies, processes and specific employee scenarios that may need additional attention
- Assist with the interactive process and proper documentation as it relates to ADA accommodations
- Prepare and review necessary LOA reports for client as requested or scheduled
- Attend educational webinars and workshops to continue to stay up to date on the changing environment of leave of absence administration
Skills
- Must be eligible to work in the United States without the need for work visa or residency sponsorship
- Demonstrates ability to maintain high level of confidentiality, flexibility and effectively prioritize and multi-task a variety of responsibilities
- Learns quickly and displays a sense of urgency and exceptional communication skills (oral and written) with a desire to build long, lasting relationships
- Innovative, adaptable team player able to adjust focus and attend quickly to changes in team and client priorities
- Sound judgment that is consistent with standards, practices, policies, procedures, regulations, or government (Federal and State) law
- Detail oriented with strong research and analytical skills and the interest in continued growth and learning
- The ability to develop rapport well and work with a variety of personalities at all levels throughout the firm
- Is reliable and works well independently to efficiently and effectively complete all assigned responsibilities
- 1-3 years of experience with Human Resources, benefits and/or leave of absence administration with a middle-to larger sized employer
- Proven experience working in a fast-paced, professional environment with a numerous deadlines and competing priorities
- Strong technology experience in systems such as benefit administration, payroll or HRIS reporting
- Knowledge of Federal, State and local regulations related to employer compliance and specifically the legal aspects of leave of absence administration
- Excellent proficiency with Microsoft Office Products and with a focus on Excel reporting functionalities
- Ability to speak and write in Spanish a plus
Benefits
- Variable compensation, commission, and/or annual bonus based on individual performance and/or the company’s performance for eligible roles
- Eligible employees health, wellbeing, retirement, and other financial benefits
- Paid time off
- Overtime pay for non-exempt employees
- Robust learning and development programs
- Reimbursement of job-related expenses per company policy
- Employee perks and discounts
Company Overview