Note: The job is a remote job and is open to candidates in USA. Zocdoc is a healthcare marketplace building infrastructure to improve access to care for patients and providers. The Staff Software Engineer will own the architecture of the provider engagement platform, designing data pipelines, integrating machine learning models, defining APIs, and leading complex technical initiatives that power personalized provider experiences.
Responsibilities
- Own architecture for a major domain practice intelligence APIs, recommendation serving, orchestration layer, or AI-assisted management
- Design data pipelines that compute engagement signals, aggregate practice profiles, and feed downstream systems
- Integrate ML models built by Data Science into production model serving, feature pipelines, monitoring, and feedback loops
- Define APIs and contracts between platform services and product surfaces
- Lead complex cross-team projects and drive alignment on technical direction
- Make build-vs-buy decisions for infrastructure components
- Mentor engineers and raise the bar on system design and operational excellence
- Technical ownership of Zocdoc's Provider Engagement Platform, including roadmapping, prototyping, and leading 0-1 projects that span data infrastructure, ML integration, and product surfaces
- Designing and building the unified practice intelligence layer, aggregating fragmented data into real-time profiles that power personalization and recommendations
- Architecting event pipelines that capture engagement signals, compute health scores, and feed downstream ML models
- Integrating ML models built by Data Science into production systems, model serving, feature pipelines, monitoring, and feedback loops
- Defining APIs and contracts between platform services and product surfaces (homepage, in-product messaging, CRM, Sales tools)
- Making build-vs-buy decisions for infrastructure components (event systems, feature stores, in-product messaging platforms)
- Analyzing and decomposing complex product challenges to drive sound design decisions
- Working hands-on with your team and shipping production code using C#, React, and AWS technologies
- Collaborating with our agile team of dedicated engineers, product managers, designers, and data scientists
- Mentoring your peers and colleagues by giving thoughtful feedback, with the notion that helping others means learning and growing yourself
Skills
- 8+ years of software engineering experience with demonstrated technical leadership
- Experience building data-intensive systems event pipelines, aggregation services, or real-time data serving
- Comfort integrating ML into products you've worked with Data Science to take models from notebook to production
- Strong API and data modeling skills you design schemas and interfaces that evolve gracefully
- Ability to navigate ambiguity you break product vision into concrete technical milestones
- Excellent communication you write clear design docs and explain tradeoffs to product partners
- Track record of shipping you deliver high-quality systems, not just designs
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch every day along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
Company Overview
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