[Remote] Spring 2027 Intern - Customer Success

Note: The job is a remote job and is open to candidates in USA. Workiva provides a secure platform that unifies finance, risk, and sustainability data for complex organizations. The Customer Success Intern will support customer service and document setup by creating, implementing, and tagging customer documents, collaborating with cross-functional teams, and ensuring XBRL tagging accuracy before filing deadlines.

Responsibilities

• Create and implement customer documents using industry-leading software
• Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
• Apply XBRL tagging information to financial statements and statement footnotes
• Tie-out XBRL tagging information within financial statements and statement footnotes to ensure accuracy prior to filing deadline
• Provide exceptional customer service to internal and external customers

Skills

• * Currently enrolled in a degree-seeking program, preferably in Business, Accounting, or a related program
• * Reliable internet access for any period of time working remotely, not in a Workiva office
• * Minimal travel
• **Spring 2027 Internships:** Monday, January 4, 2027 (15-20 hours per week max)
• * Strong communication and leadership skills demonstrated through leadership positions in community, school, or other programs
• * Professional, outgoing, energetic personality with excellent interpersonal skills
• * Ability to work independently and take initiative
• * Attention to detail and follow-through are required
• * Technically savvy and demonstrate a high level of competency using Excel, Word, Google Docs, etc
• * Experience using Excel, Word, Google Docs, and similar word processing programs

Benefits

• 401(k) participation and match
• Paid sick leave
• A unique opportunity to further your learning experience through additional internship seasons
• This internship is primarily a remote opportunity. However, if you are located near one of our office hubs, you are welcome to work in a hybrid capacity and utilize our office spaces.

Company Overview

Workiva created Wdesk, a cloud-based platform for enterprises to collect, manage, report, and analyze critical business data in real time. It was founded in 2008, and is headquartered in Ames, Iowa, USA, with a workforce of 1001-5000 employees. Its website is http://www.workiva.com.

Company H1B Sponsorship

Workiva has a track record of offering H1B sponsorships, with 4 in 2025, 3 in 2024, 1 in 2023, 3 in 2022, 1 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.