Note: The job is a remote job and is open to candidates in USA. Cooperative Response Center (CRC) provides technology that powers critical communications for utility and emergency response organizations. The Software Development & Support Manager leads a technical team, oversees enterprise software development and support, guides projects, and contributes to CRC's technology strategy.
Responsibilities
- Lead, mentor, and develop a team of Software Developers, Software Engineers, and Programmers
- Drive the development, enhancement, and support of CRCLink and other enterprise applications
- Guide projects from concept through implementation while keeping timelines, budgets, and quality on track
- Champion secure, reliable, and scalable software development practices
- Partner with business leaders, utility members, and vendors to turn business needs into innovative technology solutions
- Promote continuous improvement by identifying opportunities to enhance applications, processes, and development tools
- Help shape CRC's technology strategy as a member of the Management Team
Skills
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related field or an equivalent combination of education and experience
- Five (5) years of software development experience
- Three (3) years of leadership or supervisory experience
- Experience leading technical teams in a fast-paced environment
- Experience with software development lifecycle (SDLC), application architecture, databases, and modern development methodologies
- Ability to reside within reasonable proximity of a CRC office
- Demonstrated leadership courage, ownership, sound judgment, follow-through, and willingness to communicate difficult truths early and constructively
- Strong coaching, employee development, performance management, conflict resolution, and team-building skills
- Thorough knowledge of the software development lifecycle, modern engineering practices, product and platform delivery, production support, and continuous improvement
- Sufficient technical depth to evaluate development approaches, delivery estimates, dependencies, architecture, databases, integrations, testing strategies, security risks, root causes, and proposed remedies
- Ability to understand complex systems, identify constraints and bottlenecks, separate symptoms from root causes, and improve end-to-end flow
- Ability to define meaningful measures, use evidence in decisions, and improve predictability without encouraging metric manipulation or unnecessary bureaucracy
- Ability to balance planned delivery, platform reliability, technical debt, security, support demand, team health, and stakeholder expectations
- Excellent written, verbal, facilitation, and presentation skills, including concise executive-level risk and status communication
- Ability to organize and prioritize work amid competing priorities, operational demands, technical uncertainty, and significant stakeholder expectations
- Ability to build trust with technical and non-technical stakeholders while maintaining clear decision rights and accountability
- Commitment to secure, reliable, maintainable, high-quality solutions that produce measurable business and member outcomes
- Ability to maintain confidentiality, exercise sound judgment, and model CRC values
- Proficiency with Microsoft Office and common development, source control, work management, testing, deployment, monitoring, and reporting tools
- Master's degree in a related field or an equivalent combination of education and experience
- Experience within the utility or rural electric industry
- Experience with Microsoft development technologies and enterprise application environments
- Knowledge of version control, deployment automation, testing frameworks, reporting systems, and project management tools
- Experience supporting enterprise business applications and integrations
Benefits
- Fully remote work arrangement
- A collaborative leadership team that values new ideas
- Opportunities to influence technology strategy and innovation
- Meaningful work supporting mission-critical operations
- A culture that invests in employee growth and development
- A comprehensive benefits package
Company Overview
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