Note: The job is a remote job and is open to candidates in USA. LexisNexis Risk Solutions provides advanced technology and analytics to assist customers in evaluating and predicting risk. The role involves leading a ServiceNow development team, focusing on ITSM and ITAM, while ensuring high-quality engineering and alignment with enterprise standards.
Responsibilities
- Act as the technical lead and primary escalation point for ServiceNow developers
- Provide hands-on guidance in development, including:
- Business Rules
- Script Includes
- Client Scripts
- Flow Designer
- UI Actions
- Service Portal components
- Scoped Applications
- APIs
- Lead code reviews, enforce development standards, and ensure best practices are followed
- Mentor and coach developers, supporting their technical growth and capability development
- Manage technical delivery across sprints, ensuring alignment with priorities and capacity
- Design and develop solutions within ServiceNow across ITAM, ITSM, SPM, FedRAMP, NowAssist/AI
- Develop scoped and global applications aligned to enterprise standards
- Lead development of ITAM solutions across HAM Pro and SAM Pro, including lifecycle and compliance workflows
- Troubleshoot complex platform issues and support high-quality solution delivery
- Work closely with ServiceNow Architecture to design scalable and compliant solutions
- Contribute to and align with Architecture Decision Records (ADRs)
- Translate architectural designs into actionable development patterns and standards
- Ensure solutions align with platform roadmap, data models, and governance frameworks
- Provide technical support and leadership for implementations
- Design and support ITSM and ITAM workflows:
- Asset lifecycle workflows (procure → deploy → retire)
- Normalization and reconciliation rules
- Asset-to-CI relationships
- Develop to support compliance, optimization, and governance initiatives
- Manage and support Threat Modelling and Technical Reviews
- Design and oversee integrations using REST APIs and IntegrationHub
- Ensure integrations with discovery tools, endpoint management platforms, procurement systems, and financial systems are scalable and maintainable
- Provide technical oversight for integration design and troubleshooting
- Drive adoption of Automated Test Framework (ATF) and automated testing practices
- Support platform upgrades, patching, and performance tuning
- Ensure code quality, version control, and deployment governance across environments
- Maintain technical documentation, standards, and reusable development patterns
- Translate business requirements into scalable technical solutions
- Partner with teams across the organization (ITAM, ITSM, Security, CCoE, Finance, Infrastructure, and Service Operations teams)
- Act as the bridge between Development, Architecture, and Platform Leadership
Skills
- Proven experience with the ServiceNow platform, including a strong understanding of its functionalities and best practices
- Demonstrated hands-on experience in ServiceNow development, such as building, customizing, and deploying solutions
- Proven experience leading or mentoring ServiceNow developers
- Demonstrated expertise in: JavaScript and Glide API, Business Rules and Script Includes, Flow Designer automation, ServiceNow integrations (REST, IntegrationHub)
- Proven development experience in ITAM and ITSM modules
- Experience designing and maintaining CMDB data models and reconciliation rules
- Strong understanding of CSDM
- Experience building custom applications (scoped/global)
- Experience supporting enterprise-scale ServiceNow environments
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Application Developer (CAD)
- CIS-ITAM or CIS-SAM certification
- Experience with Discovery and Service Mapping
- Experience leading ServiceNow development teams or technical delivery
- Experience contributing to architecture design and governance frameworks
- Experience delivering ITAM transformations or large-scale platform initiatives
Benefits
- Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs.
- Life Assurance Policies: Providing financial security for your loved ones.
- Modern Family Benefits: Support for maternity, paternity, and adoption needs.
- Long Service Award: Recognition for your dedication and loyalty.
- Celebratory Allowance/Gifts: Marking special occasions to celebrate with you.
- Flexible Benefits Plan : Offering you wider choice of services and products
- Employee Assistance Program : Access support for personal and work-related challenges.
- Flexible Working Arrangements: Balance work and personal life effectively.
- Access to Learning and Development Resources: Empowering your professional growth.
- This job is eligible for an annual incentive bonus.
Company Overview
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