Note: The job is a remote job and is open to candidates in USA. RELX is a company that provides advanced technology and analytics solutions to assist customers in evaluating and predicting risk. The ServiceNow Software Engineering Tech Lead will act as the technical lead for the ServiceNow development team, focusing on IT Service Management (ITSM) and IT Asset Management (ITAM) while mentoring developers and ensuring high-quality engineering practices.
Responsibilities
- Act as the technical lead and primary escalation point for ServiceNow developers
- Provide hands-on guidance in development, including: Business Rules, Script Includes, Client Scripts, Flow Designer, UI Actions, Service Portal components, Scoped Applications, APIs
- Lead code reviews, enforce development standards, and ensure best practices are followed
- Mentor and coach developers, supporting their technical growth and capability development
- Manage technical delivery across sprints, ensuring alignment with priorities and capacity
- Design and develop solutions within ServiceNow across ITAM, ITSM, SPM, FedRAMP, NowAssist/AI
- Develop scoped and global applications aligned to enterprise standards
- Lead development of ITAM solutions across HAM Pro and SAM Pro, including lifecycle and compliance workflows
- Troubleshoot complex platform issues and support high-quality solution delivery
- Work closely with ServiceNow Architecture to design scalable and compliant solutions
- Contribute to and align with Architecture Decision Records (ADRs)
- Translate architectural designs into actionable development patterns and standards
- Ensure solutions align with platform roadmap, data models, and governance frameworks
- Provide technical support and leadership for implementations
- Design and support ITSM and ITAM workflows: Asset lifecycle workflows (procure → deploy → retire), Normalization and reconciliation rules, Asset-to-CI relationships
- Develop to support compliance, optimization, and governance initiatives
- Manage and support Threat Modelling and Technical Reviews
- Design and oversee integrations using REST APIs and IntegrationHub
- Ensure integrations with discovery tools, endpoint management platforms, procurement systems, and financial systems are scalable and maintainable
- Provide technical oversight for integration design and troubleshooting
- Drive adoption of Automated Test Framework (ATF) and automated testing practices
- Support platform upgrades, patching, and performance tuning
- Ensure code quality, version control, and deployment governance across environments
- Maintain technical documentation, standards, and reusable development patterns
- Translate business requirements into scalable technical solutions
- Partner with teams across the organization (ITAM, ITSM, Security, CCoE, Finance, Infrastructure, and Service Operations teams)
- Act as the bridge between Development, Architecture, and Platform Leadership
Skills
- Proven experience with the ServiceNow platform, including a strong understanding of its functionalities and best practices
- Demonstrated hands-on experience in ServiceNow development, such as building, customizing, and deploying solutions
- Proven experience leading or mentoring ServiceNow developers
- Demonstrated expertise in: JavaScript and Glide API, Business Rules and Script Includes, Flow Designer automation, ServiceNow integrations (REST, IntegrationHub)
- Proven development experience in ITAM and ITSM modules
- Experience designing and maintaining CMDB data models and reconciliation rules
- Strong understanding of CSDM
- Experience building custom applications (scoped/global)
- Experience supporting enterprise-scale ServiceNow environments
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Application Developer (CAD)
- CIS-ITAM or CIS-SAM certification
- Experience with Discovery and Service Mapping
- Experience leading ServiceNow development teams or technical delivery
- Experience contributing to architecture design and governance frameworks
- Experience delivering ITAM transformations or large-scale platform initiatives
Benefits
- Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs.
- Life Assurance Policies: Providing financial security for your loved ones.
- Modern Family Benefits: Support for maternity, paternity, and adoption needs.
- Long Service Award: Recognition for your dedication and loyalty.
- Celebratory Allowance/Gifts: Marking special occasions to celebrate with you.
- Flexible Benefits Plan : Offering you wider choice of services and products
- Employee Assistance Program : Access support for personal and work-related challenges.
- Flexible Working Arrangements: Balance work and personal life effectively.
- Access to Learning and Development Resources: Empowering your professional growth.
- This job is eligible for an annual incentive bonus.
Company Overview
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