Note: The job is a remote job and is open to candidates in USA. Sedgwick is a global provider of technology-enabled claims and business solutions, supporting people facing unexpected challenges. The ServiceNow HR Application Analyst will support and evolve the HR Service Delivery platform, focusing on Employee Center configuration, solution ownership, workflow automation, troubleshooting, and continuous enhancement.
Responsibilities
- Own configuration and ongoing enhancement of ServiceNow HRSD modules
- Design and optimize the Employee Center experience
- Analyze requirements and make solution design decisions
- Configure workflows, Flow Designer automations, and platform logic
- Evaluate configuration vs. customization trade-offs
- Troubleshoot complex issues and guide resolution strategies
- Documentation
Skills
- Experience with ServiceNow HRSD
- Strong Employee Center (ESC) configuration experience
- End-to-end configuration expertise
- Ability to make independent configuration decisions
- JavaScript exposure in ServiceNow
- Portal/widget scripting awareness
- Interest in deeper development skills
- Strong analytical thinking
- Confident communicator
- Ownership mindset
- Documentation
- ServiceNow CSA (certified system administrator)
- HRSD certification (service delivery)
Benefits
- Medical, dental, and vision coverage
- 401k and matching
- Disability and life insurance
- Employee assistance
- Flexible spending or health savings account
- Other additional voluntary benefits
- Work-life balance
- Career growth opportunity with real solution ownership
Company Overview
Company H1B Sponsorship