Note: The job is a remote job and is open to candidates in USA. Insight Global is seeking an experienced ServiceNow professional to support a large healthcare client’s enterprise service management transformation. The role will enhance and consolidate ServiceNow capabilities, develop integrations and automations, improve platform quality, and provide technical direction to junior team members and stakeholders.
Responsibilities
- Support the ongoing consolidation of Jira Service Management (JSM) into ServiceNow, picking up where the Phase 1 go-live left off
- Serve as a general ServiceNow senior resource across configuration, development, and integrations
- Build and maintain integrations between ServiceNow and other ticketing platforms
- Enhance and troubleshoot existing ServiceNow–Jira Software integrations that are already in place
- Take high-level direction and run with it independently, moving work forward without needing step-by-step guidance
- Partner with junior team members who understand the requirements but need technical direction on execution
- Identify opportunities to clean up and streamline the current ServiceNow instance, and make recommendations for improvement
- Work closely with stakeholders to prioritize projects, set expectations, and keep multiple workstreams on track
Skills
- 5+ years of hands-on experience as a ServiceNow Engineer, with a focus on engineering and developing new capabilities
- Working knowledge of Jira and the ability to navigate the platform confidently
- Extensive experience building and consuming REST APIs
- Hands-on JavaScript experience, including business rules, conditional logic, and rejects - along with a solid understanding of JSON structure
- Strong understanding of how webhooks function, with the ability to troubleshoot and validate failures
- Familiarity with Service Catalog best practices
- Experience leveraging AI agents such as Gemini or Claude Code
Benefits
- Remote work
Company Overview
Company H1B Sponsorship