Note: The job is a remote job and is open to candidates in USA. Standard BioTools develops tools intended to accelerate breakthroughs in human health. The Service Sales Manager will manage service-related sales activities from prospecting and quoting through closing, drive global service revenue growth, and develop customer-focused service solutions. The role also involves forecasting revenue, maintaining CRM data, collaborating with marketing and sales, and supporting service contract fulfillment.
Responsibilities
- Target new opportunities and follow up on leads within the installed base
- Establish need, identify key contacts and decision-makers, provide offerings based on customer needs and estimate budgetary resources available
- Conduct remote and onsite prospecting of customers with expiring service coverage
- Contact customers for purposes of data clean-up, contact discovery, event enrollment, reminder calls and other key activities
- Organization and prioritization of sales lead information into CRM
- Manage and close sales according to revenue targets as communicated by management
- Accurately forecast monthly, quarterly, and yearly revenue results
- Analyze trends and buying patterns and communicate recommendations appropriately to management and service marketing teams
- Work closely with marketing and sales to ensure smooth and timely flow of information
- Maintain and increase technical product and application knowledge in order to provide prospective customers with compelling, accurate, and concise information about our products and prices
- When necessary, leverage company resources to drive service sale to close
- Ensure all service obligations and contract terms resulting from sales won are accurately recorded in CRM and communicated to the field service team
- Expected travel of up to 25%
Skills
- Expected travel of up to 25%
- Bachelor's degree, or equivalent Life Science sales and/or business experience
- Minimum 8 years sales experience with a proven track record of success in meeting or exceeding sales targets
- Prior work supporting or servicing high-end Life Science instrumentation expected
- Demonstrated ability to handle objections and close sales
- Must have a strong phone presence and interpersonal skills dealing with both internal and external clients, as well as prospects
- Strong customer service orientation and willingness to prioritize customer needs
- Prior experience in use of Microsoft Office and CRM applications
- Strong relationship building skills
- Positive attitude with ability to readily adapt to change
- Highly organized and attentive to detail
- Excellent time management and prioritization skills
- Motivated self-starter with the ability to work independently with little supervision
- Proven ability to engage across diverse corporate functions
- Must conduct themselves with the utmost integrity and professionalism
- Familiarity with Salesforce.com CRM a plus
Company Overview