Note: The job is a remote job and is open to candidates in USA. Epiq provides technology-enabled services supporting complex, global legal outcomes. The Senior Business Analyst will contribute to Contract Lifecycle Management (CLM) implementation projects by gathering requirements, analyzing contract processes, configuring solutions, supporting testing and deployment, training users, and driving continuous improvement.
Responsibilities
- Conduct interviews and workshops with stakeholders to gather, document, and validate business requirements for CLM projects
- Develop a deep understanding of client contract management processes, identifying opportunities for automation and efficiency improvements
- Serve as a trusted advisor to clients, translating business needs into functional requirements and aligning solutions with strategic goals
- Analyze current-state contract lifecycle processes, including contract creation, approval, negotiation, and post-execution management
- Collaborate with clients to design future-state processes, focusing on best practices and optimizing the CLM workflow for scalability and compliance
- Develop and present detailed process maps, functional specifications, and solution documentation for stakeholder review
- Configure CLM systems based on gathered requirements, including setting up workflows, templates, metadata, and reporting dashboards
- Partner with technical teams to oversee and validate customizations, integrations, and data migrations as part of the CLM implementation
- Support testing phases by developing test cases, conducting user acceptance testing (UAT), and troubleshooting issues to ensure solution quality
- Develop training materials, user guides, and process documentation to support end-user adoption of the CLM solution
- Conduct training sessions and workshops to familiarize users with new processes, workflows, and system functionality
- Serve as a point of contact for post-go-live support, addressing user queries and identifying opportunities for system enhancements
- Monitor solution performance and user feedback post-implementation, making recommendations for continuous improvement
- Leverage data from the CLM system to generate insights on contract performance, cycle times, and compliance metrics
- Provide actionable reports and dashboards to stakeholders, showcasing the impact of the CLM solution on business objectives
Skills
- 5+ years of experience as a Business Analyst, preferably with a focus on CLM or related contract management software
- Demonstrated experience in requirements gathering, process analysis, and solution configuration within a CLM system (e.g., Agiloft, Icertis, Conga, Malbek, ContractPodAi)
- Proficiency in process mapping and business analysis techniques
- Experience with CLM configuration and understanding of contract lifecycle processes
- Familiarity with data analysis and reporting tools, with the ability to derive insights from contract performance metrics
- Strong written and verbal communication skills, with an ability to articulate technical concepts to non-technical stakeholders
- Proven ability to build and maintain positive client relationships
- Detail-oriented and self-motivated, with a commitment to delivering high-quality work
- Bachelor's degree in Business, Information Systems, or a related field; Master's degree is a plus
Benefits
- Remote: Work from Home Full-Time
- Enterprise-wide learning and mobility
- Flexibility that’s recognized externally
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