Note: The job is a remote job and is open to candidates in USA. Fortress Solutions is a global leader in telecom and digital infrastructure services, providing engineering, deployment, logistics, monitoring, and technical support solutions. The Senior Telecommunications Tech Support Engineer serves as a subject matter expert, delivering T2/T3 remote technical support and troubleshooting, resolving complex platform issues, documenting work, developing job aids, and providing technical leadership to the ATS team.
Responsibilities
- Perform T2/T3 remote support and troubleshooting on the platforms they are SME for, while contributing beginner-level assistance for additional platforms that lack established procedures to support overall team needs. Determine root cause of failures, drive resolution, and provide technical guidance to other team members
- Document all work in Freshdesk ticket system
- Develop Job Aids where necessary
- Other duties as required
Skills
- High school diploma or GED
- 10+ years T2/T3-level troubleshooting on supported products
- SME-level experience with ASAM 1000/7300, Lucent CBX-500/GX-550, Ciena DN7100/7200, Tellabs 1000/AFC AccessMAX, Litespan 2000, and Adtran TA11xx/12xx, 1248A, TA5000
- Experienced resolving complex technical issues across ASAM/DSLAM and ATM-based platforms within a production network environment
- EMS system and CLI experience required
- Strong computer skills; proficient with Microsoft Office
- Ability to provide 24/7/365 on-call coverage
- Engineering/Technology degree or certification
Company Overview