Note: The job is a remote job and is open to candidates in USA. The Scale Codes is an AI-powered eCommerce education and consulting company that helps entrepreneurs scale their eCommerce brands through curriculum and AI tools. The Sales Operations Coordinator will manage the pipeline between webinars and closing calls by maintaining CRM accuracy, following up with leads, confirming bookings, and reporting on pipeline health. The role will also support team accountability and collaboration, beginning as a contract position with a path to full-time employment.
Responsibilities
- Audit our CRM daily to make sure every lead has notes, next-step reminders, and is in the right pipeline stage
- Make personal confirmation calls and texts to everyone booked on our closers' calendars each week
- Reach out to webinar attendees who didn't book a call, and reschedule no-shows, while it's still fresh
- Keep our team accountable to our daily check-in process so nothing slips through the cracks
- Report weekly on pipeline health and flag any patterns or gaps directly
- Collaborate with our sales team and founder in weekly team meetings
Skills
- Real warmth on the phone, this role talks to real people, not just data entry
- Reliable, self-directed, comfortable owning a process without needing to be micromanaged
- 1-3 years in sales support, customer success, CRM/ops, or a related role (open to strong candidates with less experience and the right instincts)
- Based in the U.S., able to work independently on a flexible weekly schedule
- CRM experience preferred (we use GoHighLevel; specific platform experience is a plus, but strong general CRM fluency is what matters most)
Benefits
- Flexible weekly schedule
- Clear path to transition into a salaried, full-time role within 2-4 months as lead volume grows
- Further growth into a Sales Operations Manager role, potentially managing additional team members as the team scales
Company Overview