Note: The job is a remote job and is open to candidates in USA. Oregon Lottery is a leader in the gaming industry, and they are seeking a Senior Manager, Retail Operations to join their Operations team in a remote capacity. This role involves developing and executing long-term departmental strategic plans, leading operational strategies to drive retail sales growth, and overseeing teams that support lottery retailers.
Responsibilities
- Apply Lottery Management Core Values and Expectations in performing daily activities. Ensure conduct embodies the principles of fairness, integrity, security, and honesty. Support and integrate into their work the Lottery’s commitment to: Responsible Gambling, Diversity, Equity, and Inclusion, Culture of Safety
- Develop and execute retail operations strategies aligned with organizational goals to optimize retail sales, drive revenue growth, and improve operational efficiency
- Oversee teams that support lottery retailers, ensuring consistent execution of retail and equipment standards across the network
- Lead continuous improvement initiatives using Lean, Six Sigma, and other process improvement methodologies to enhance operational performance and streamline workflows
- Build and maintain strong relationships with retailers, key accounts, vendors, and internal stakeholders, collaborating with leadership to optimize resources and expand service capabilities
- Lead, coach, and develop managers, supervisors, and cross-functional teams to foster a high-performing, metrics-driven culture focused on service excellence
- Establish and manage key performance indicators (KPIs), dashboards, and performance frameworks to drive efficiency, quality, accountability, and continuous improvement across retail operations
Skills
- Bachelor's Degree and seven (7) years of professional level experience in at least one of the following areas: retail operations, sales/account management, service operations, or customer service. Four (4) years of management experience; OR
- Ten (10) years of professional level experience in at least one of the following areas: retail operations, sales/account management, service operations, or customer service. Four (4) years of management experience
Benefits
- Remote capacity
- Occasional on site travel approximately once per quarter to attend team meetings, trainings, and other business-related events
Company Overview