Note: The job is a remote job and is open to candidates in USA. ServiceNow is an AI platform company helping businesses connect AI, data, and workflows to improve how they operate. The Senior Manager, Partner Strategy & Operations will lead operational execution for AMS Global Partner & Channels, overseeing forecasting, deal reviews, pipeline health, performance management, dashboards, and hub-level coordination. The role will provide leadership with accurate, timely business visibility and drive consistent operational practices across teams and geographies.
Responsibilities
- Coordinate weekly forecast submission, validation, and rollup. Ensure forecasts are clean, submitted on time, and accurate. Audit data integrity and flag risks or discrepancies, including pre-buy burndown forecasting
- Ensure deal review sessions happen consistently across all teams, follow the agreed-upon standards, and surface the right insights. Audit execution consistency and recommend adjustments
- Roll up of pipeline composition, stage velocity, and sourced vs. sell-through metrics across all teams. Identify risks, stalled opportunities, and pull-in candidates. Surface early-warning signals to leadership
- Coordinate rhythm of quarterly and annual performance management—MBO setting, attainment tracking, and rollup reporting across all teams
- Work with the Data & Systems team to ensure operational requirements are met—dashboards are accurate, planning tools reflect reality, and data flows correctly. Audit technical delivery and flag issues
- Monitor how forecasting and deal review practices are being executed across all teams. Work with the COE Practice Lead to identify execution gaps, coach teams, and ensure consistency. You're the quality auditor, not the practice designer
- Weekly validation of operational health (forecasts submitted? Data clean? Processes followed?). Catch errors before they hit leadership. Escalate issues and drive corrective action
- Collect, validate, and consolidate forecasts from sub-leaders within the hub into a unified hub forecast. Identify risks and discrepancies before they escalate
- Own the consolidated operational view—pipeline health, deal velocity, performance tracking, partner attainment. Provide hub leadership with real-time visibility
- Run weekly operational check-in with hub leadership to review consolidated forecast, flag issues, and maintain discipline
- Track pre-buy inventory and forecast burndown velocity across the hub. Identify early if the hub is on pace to meet targets or at risk
- Ensure consistent deal coding across all teams within the hub. Audit sourced vs. sell-through classification and catch errors before they affect forecasting
- Consolidate monthly and quarterly attainment. Flag risks and celebrate wins
Skills
- 8+ years in sales operations, revenue operations, or similar operational roles at scale
- 3+ years overseeing execution of forecasting processes, deal management cadences, or performance management infrastructure across multiple teams and geographies
- Deep expertise in sales forecasting, deal review processes, and pipeline health. You know what 'clean' means and how to enforce it
- Experience with complex, multi-route-to-market go-to-market models. Partner channels or hub-and-spoke organizations are a plus
- Strong analytical mindset. You can pull data, spot patterns, identify root causes, and recommend process improvements
- Advanced proficiency in Excel, data analysis, and BI tools (Tableau, Power BI, Looker, or similar)
- Experience with planning/forecasting tools or ability to learn quickly
- Proven ability to influence without direct authority and drive adoption of processes across teams
- Cross-functional collaboration skills. You've worked with Finance, IT, Sales Leadership, and other teams
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Obsessed with clarity. You communicate complexity simply and make standards easy to follow
- Relentlessly detail-oriented. You care about accuracy—data must be trustworthy, processes must be followed, and errors caught early
- Systems thinker. You understand how forecasting, pipeline health, deal reviews, and performance management all connect
- Execution-oriented. You implement, audit, and iterate. You own outcomes
- Collaborative and curious. You ask great questions, listen to feedback, and build strong relationships
- Resilient and adaptable. You handle changing priorities without losing momentum
- SaaS enterprise sales operations experience
- Familiarity with enterprise software platforms and CRM systems
- Track record scaling processes from manual to systematic and automated
- Experience with partner/channel sales teams and multi-geography dynamics
- Demonstrated ability to design and audit operational quality
- Experience presenting operational insights to senior leadership
Benefits
- Flexible or remote work arrangement
Company Overview
Company H1B Sponsorship