Note: The job is a remote job and is open to candidates in USA. Neptune Technology Group is a technology company serving water utilities with smart water meters, data collection systems, and software. The Senior Manager, Network & Field Maintenance leads network operations, AMI system health, SLA management, and field diagnostics while building a team to support reliable system performance and continuous product improvement.
Responsibilities
- Lead live network and AMI health monitoring, endpoint and connectivity repair, and SLA management
- Oversee endpoint monitoring across vendor portal, gateway and SIM provisioning, and firmware/OTA coordination
- Direct field diagnostics: interference measurement, root-cause analysis, endpoint audits and optimization, and MIU/antenna changeouts
- Investigate failed-product returns to distinguish true defects from installation or environmental issues, preventing unnecessary RMAs
- Feed field performance insight back to engineering and product teams to drive continuous improvement
- Build and manage a team capable of sustaining network health at scale across a growing installed base
- Report on network health, SLA performance, and field diagnostic trends to Solutions Delivery leadership
- Lead initiatives around customer interactions with new products and assist in the design and development of solutions
Skills
- Strong technical understanding of AMI/RF networks, endpoints, and field diagnostics
- Effective people leadership across field-based and remote technical teams
- Analytical approach to root-cause analysis and performance trending
- Vendor and carrier relationship management experience
- Clear communicator across technical and non-technical audiences
- Bachelor's degree in Engineering, a technical field, or equivalent combination of education and experience
- 7+ years of experience in network operations, field engineering, or telecommunications/utility field maintenance, including experience with AMI, RF, or cellular network technologies, and 3+ years in a leadership role
- Experience with LoRaWAN, cellular (NB-IoT/LTE-M), or other AMI network technologies
- Familiarity with SLA management and vendor performance monitoring
- Experience in the water, gas, or electric utility industry
- Neptune Technology Group Inc. does not sponsor U.S. work authorizations for this position, including H-1B, O-1, and TN
- Neptune also does not sponsor individuals in F-1 status for this role
Benefits
- Hybrid position: expected to work on-site at a Neptune office at least three days per week, with the flexibility to work remotely on the remaining days.
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