Note: The job is a remote job and is open to candidates in USA. Nextech Systems is a leader in specialty healthcare technology solutions. The MIPS Professional Services Consultant serves as a MIPS industry and software expert, providing virtual consultations, training, issue investigation, problem-solving, and best-practice guidance to clients and internal teams.
Responsibilities
- In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:
- Manage MIPS clients that have purchased consulting services on a recurring basis
- Host remote consultations with Nextech clients and prospects on MIPS best practices
- Serve as the internal Industry Expert for MIPS as it relates to our specialty’s served
- Provide on-going feedback to Product Management as the ‘Voice of the Customer’ for product enhancements/corrections
- Collaborate with the Consulting team to develop and maintain Best Practices for MIPS usage
- Identify, triage, and report bugs that are discovered and assist with work arounds
- Maintain a high-level of customer retention for consulting recurring services
- Maintain 75% billable utilization
- Participate in meetings as needed for product education, product guild, team, best practices
- Maintain Outlook work calendar with all client meetings and other business meetings
- Submit timecards, weekly overviews, and other updates to department initiatives and KPI’s as requested
- Maintain and update projects in Salesforce
- Create opportunities and other client related events in Salesforce
- Participate in national user conference
- Carry out additional responsibilities as assigned based on business need
Skills
- Bachelor's degree
- 3-5 years of experience in the Healthcare IT industry, MIPS
- Assertive with a demonstrated ability to cultivate strong relationships & influence behavior
- Excellent verbal and written communication skills
- Excellent interpersonal and time management skills
- Strong critical thinking & decision-making skills, negotiation skills and conflict management skills
- Knowledge of or applicable experience in one of Nextech's main medical specialties
- Knowledge of workflow of a Medical Clinic
- Understanding of HIPAA and PHI
Benefits
- Generous annual bonus opportunity
- 401(k) with Employer Match
- Flexible Time Off: take time off when you need it without worrying about available hours
- 11 paid holidays
- Your Day Your Way - Celebrate a day of cultural or social significance to you
- Access to Linkedin Learning courses for professional development
- Insurance: Choice of Medical, Dental, and Vision plans
- Health Savings Account with employer match
- Flexible Spending Account
- 100% Company-Paid Parental leave (After 6 months with the company)
- Company-Paid Life Insurance and Short/Long Term Disability Insurance
- Nextech Luminary Peer Recognition Program
- Employee Assistance Program with free counseling sessions available
- Corporate Discounts on Retail, Travel, and Entertainment
- Remote work
Company Overview