Note: The job is a remote job and is open to candidates in USA. Fullsteam is a provider of vertical software and embedded payments technology that helps businesses deliver seamless customer experiences. The Senior Manager, Financial Systems will own the architecture, integrity, administration, and optimization of core financial systems, lead integrations and governance, and manage a team of financial systems professionals. The role partners across Finance, IT, Operations, Security, Procurement, Legal, and Audit to support scalable, compliant financial processes.
Responsibilities
- Own administration, support, and roadmap execution for Fullsteam’s financial systems, with an initial focus on Zuora and Zuora CPQ, including configuration, upgrades, issue resolution, and process improvements
- Manage Zuora, Salesforce, and NetSuite integrations across the quote-to-cash process to support accurate data flow between CRM, billing, and ERP systems
- Support the design, setup, troubleshooting, and documentation of API connectors between business unit systems and Zuora
- Manage relationships with payment gateway and processor providers integrated with Zuora and NetSuite, including issue resolution for customer payments and transactions
- Manage Zuora technical support cases, billing document templates, and custom workflow or object logic
- Manage the relationship with NetSuite Advanced Customer Support, including case escalations and contract renewals
- Partner with Accounting on month-end and quarter-end close processes supported by system automation, including billing runs and general ledger postings
- Serve as the technical lead for financial systems evaluations, implementations, enhancements, testing, and user acceptance activities related to new systems and process changes
- Lead, mentor, and develop a team of financial systems professionals by setting priorities, reviewing work, and supporting career growth
- Serve as the primary liaison between Finance, Sales Operations, IT, Technology Operations (AI), Revenue Operations, and external implementation partners
- Establish and maintain data governance, system access, and control standards for financial systems
- Troubleshoot billing, subscription, and related financial system issues
- Manage and support the broader finance technology stack, including OneSource, Ledge, Brex, Tipalti, FloQast, Checkout.com, Paystand, and other financial systems adopted as the business evolves
- Evaluate and recommend new tools, automation and AI opportunities, and system enhancements that improve scalability, control, and operational efficiency
- Manage technical vendor relationships with software providers and implementation partners, including service performance, escalations, licensing, and renewals, in coordination with Procurement, Legal, IT, and Information Security
- Maintain Finance-specific application controls, approval workflows, role-based access, and segregation-of-duties requirements in partnership with Accounting, Internal Audit, IT, and Information Security
- Coordinate periodic access reviews, privileged access reviews, timely access changes, control testing, audit evidence, and remediation activities
- Protect sensitive financial data by following established security, privacy, records management, and data governance standards
- Partner with IT and Information Security on architecture, integrations, identity and access management, cybersecurity, shared services, data platforms, production operations, and technology risk
- Participate in established enterprise intake, architecture review, security review, vendor review, change management, and release management processes
- Coordinate impact assessments, testing, release plans, and support readiness with affected application owners before implementing changes that cross systems or business functions
Skills
- 8+ years of experience in financial systems, revenue operations, ERP administration, or a related finance technology role
- 3+ years of people management experience
- Hands-on administration experience with Zuora and Zuora CPQ, including billing, platform configuration, and related revenue or subscription management processes
- Hands-on administration experience with NetSuite; SuiteScript or SuiteFlow experience preferred
- Working knowledge of Salesforce and its integration points with billing and ERP systems
- Strong understanding of quote-to-cash processes and general ledger workflows
- Bachelor's degree in Finance, Accounting, Information Systems, or a related field
- NetSuite Administrator or ERP Consultant certification preferred
- SaaS or multi-company back-office operating experience preferred
- Strong knowledge of financial systems and process automation, including experience identifying, designing, or implementing AI-enabled solutions
- Working knowledge of internal controls and IT general control frameworks
- Experience with financial reporting, data platforms, reconciliation processes, and building integrations between financial systems
- Detail-oriented with strong organizational and time management skills
- Hands-on leadership style with a pragmatic, business-focused approach to service delivery, project execution, and decision-making
- Proven ability to lead, motivate, and develop teams by setting clear priorities, delegating effectively, communicating actively, and coaching team members
- Strong verbal and written communication skills, with the ability to partner effectively across all levels of the organization
- Demonstrated ability to partner effectively with Accounting, Finance, IT, Information Security, Internal Audit, Procurement, Legal, vendors, and business stakeholders
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