Note: The job is a remote job and is open to candidates in USA. ServiceNow is an AI control tower for business reinvention, bringing together AI, data, and workflows to help businesses work smarter, faster, and better. The Sr. Staff Outbound Product Manager will lead outbound strategy for Workflow Data Fabric and RaptorDB Professional, translating complex data platform capabilities into customer value, market narratives, go-to-market strategies, and field enablement. The role partners with product, engineering, sales, marketing, and customer-facing teams to drive product adoption, customer engagement, and growth.
Responsibilities
- Own the outbound product strategy for Workflow Data Fabric and RaptorDB Professional, translating complex data platform capabilities into clear customer value, differentiated positioning, and compelling market narratives
- Define and refine the core messaging, use cases, personas, competitive differentiation, and customer proof points that help technical and executive audiences understand why these products matter
- Partner closely with inbound product managers, engineering, product marketing, sales, solution consulting, and customer-facing teams to shape launch strategy, field readiness, growth motions, and adoption plans
- Serve as a product evangelist in customer briefings, executive conversations, analyst sessions, webinars, conferences, and strategic deal support, adapting the message for both technical practitioners and business decision-makers
- Translate technical concepts across data strategy, databases, integration, transactional and analytical processing, distributed systems, data management, platform performance, and AI readiness into business value
- Turn field feedback, customer insights, competitive intelligence, and adoption signals into actionable recommendations that influence roadmap priorities, GTM execution, and outbound investments
- Create high-impact enablement materials including sales playbooks, demos, solution briefs, competitive guides, launch narratives, training content, and executive-ready product storytelling
- Help establish and track success metrics for outbound initiatives, including launch readiness, seller adoption, customer engagement, pipeline influence, product adoption, and market feedback
Skills
- 10+ years of enterprise software product management, outbound product management, technical product marketing, or go-to-market experience, with demonstrated product leadership at Sr. Staff / IC5 level
- Enterprise software experience is required
- Product management or outbound product experience as a builder or seller of software, not solely as an internal IT practitioner, implementation owner, or user of similar technologies
- Deep fluency across data platforms, databases, integrations/iPaaS, cloud infrastructure, analytics, AI/ML data layers, distributed systems, transactional and analytical processing, or platform architecture, with specialized in-role experience in at least one of these areas
- Strong understanding of how data strategy, integration, data management, databases, and platform capabilities support enterprise AI and workflow transformation
- Experience working directly with enterprise customers and translating technical innovation into clear business value
- Exceptional communication and storytelling skills, with the ability to simplify complexity for technical practitioners, business decision-makers, sellers, executives, and customer stakeholders
- Proven ability to influence cross-functionally across product, engineering, marketing, sales, solution consulting, customer success, and field teams
- Strong organizational skills and ability to manage multiple strategic initiatives in a fast-moving, high-growth environment
- Preferred candidate location is within eastern timezone
- A strong preference for candidates who have built, positioned, sold, or taken software products to market for external enterprise customers
- Experience supporting data platform, database, integration/iPaaS, infrastructure, analytics, AI/ML data layer, or enterprise SaaS platform products
- Experience delivering demos or supporting technical customer conversations, EBCs, sales engagements, analyst sessions, webinars, conferences, or strategic deal pursuits
- Experience developing field enablement, launch narratives, competitive positioning, customer proof points, executive messaging, and adoption programs
- Experience with federal customers or highly regulated enterprise markets is helpful
- US citizenship or green card status is preferred to support federal market customer opportunities
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
- Remote work arrangement
Company Overview
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