Note: The job is a remote job and is open to candidates in USA. ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help businesses work smarter. The Manager, Product Design, Customer & Partner Experience will manage and mentor UX designers while leading design programs for ServiceNow University and customer and partner digital experiences. The role guides design across the product lifecycle and collaborates with product, engineering, and research teams to deliver user-centered solutions.
Responsibilities
- Lead, mentor, and inspire a team of UX designers, fostering a collaborative, innovative, and high-performance design culture
- Set clear goals, priorities, and expectations for the team, ensuring alignment with product vision, company strategy, and user needs
- Guide designers through the full product lifecycle - from research and ideation to prototyping, testing, and delivery - while promoting best practices in UX design
- Provide regular feedback, coaching, and career development opportunities to grow individual skills and team capabilities
- Ensure effective collaboration between designers, product managers, engineers, researchers to deliver cohesive, user-centered solutions
- Collaborate cross-functionally with product management and engineering, from strategy definition, release planning, product architecture through tactical execution of product roadmaps
- Oversee the team’s use of Design Systems, encouraging consistency and scalability while driving contributions to system evolution
- Empower the team to distill complex problems into actionable design goals, guiding them through rapid iterations and informed decision-making
- Promote knowledge sharing and alignment across distributed design teams to strengthen impact and efficiency
- Deliver clear, compelling presentations to executives and key stakeholders that articulate the UX vision, product strategy, and design rationale
- Represent the design team in cross-functional leadership meetings, advocating for user needs and experience quality
Skills
- BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
- Experience participating in the complete product development lifecycle of web and/or software applications
- Experience in user experience design or industry experience (corporate, software, web or agency)
- 3+ years of experience managing people and/or leading design teams
- 8+ years of experience in UX Design and/or Interaction Design field
- Experience in integrating AI into work processes, driving decision-making, and using AI to solve problems
- Strong skills and experience in Enterprise Design
- A portfolio of work samples representing your work and approach
- Ability to understand and distill complex problems into clean solutions
- Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
- Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans, including flexible spending accounts
- A 401(k) Plan with company match
- ESPP
- Matching donations
- A flexible time away plan
- Family leave programs
Company Overview
Company H1B Sponsorship