Note: The job is a remote job and is open to candidates in USA. NEP Group, Inc. provides technology and production solutions for live sports and entertainment. The Senior Manager, Client Services (Growth) serves as the primary post-sale partner for key Global Connected Solutions accounts, driving client success, onboarding, service delivery, account health, renewals, and growth opportunities while coordinating cross-functional teams.
Responsibilities
- Lead day-to-day relationships with client operations leaders, production stakeholders, and technical/finance/procurement contacts
- Partner across NEP's Sales, Operations, Engineering, Production Services, and regional teams to support assigned accounts
- Drive client onboarding, account planning, and service delivery visibility
- Create and maintain account plans, stakeholder maps, escalation paths and renewal timelines
- Manage issue resolution, client communications, and service quality initiatives
- Serve as the voice of the client internally
- Support renewals, growth opportunities, and long-term account success
Skills
- 7+ years in client services, account management, customer success, technical account management, broadcast operations, or related fields
- Experience supporting complex media, technology, sports, entertainment, or managed services clients
- Strong stakeholder management, communication, and organizational skills
- Ability to navigate technical and operational discussions while coordinating cross-functional teams
- Experience coordinating complex accounts that span multiple facilities, business units, technical teams, or service lines
- Ability to travel approximately 25%, including client meetings, facility visits and industry events
- Experience with Salesforce, account planning, client reporting, contract records, forecast inputs, or related commercial systems preferred
- Experience partnering with Sales on renewals, upsell identification, client intelligence, and long-term account planning preferred
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