Note: The job is a remote job and is open to candidates in USA. R.S. Hughes Co., Inc. is a distributor of industrial supplies serving customers across North America. The SupplySight Field Service Representative supports customer inventory management programs at customer facilities by maintaining optimal inventory levels, servicing equipment, delivering products, and building strong customer relationships while meeting operational KPIs.
Responsibilities
- Provides exceptional customer service by directly delivering SupplySight program support at the customer’s facility
- Develop strong relationships with key customer personnel and participate in negotiations and discussions aimed at continuously improving the program
- Acts as a first line of contact to answer questions for customers, supporting product additions, updates, or changes
- Develops an understanding of major product groupings and products to effectively service, stock, and present product solutions while at the customer facility
- Maintain organized inventory in accordance with RSH policies to ensure proper labeling, storage, handling, and packaging (including temperature and time sensitive materials)
- Demonstrate strong teamwork and communication skills by collaborating with the inside operations team and the assigned outside sales representative to ensure the highest level of customer support
- Utilize company vehicles to efficiently resupply onsite Inventory Management (IM) programs, ensuring precise inventory levels are sustained so customers consistently receive the necessary materials in a timely manner
- Service and maintain equipment located at SupplySight Program customer sites
- Oversee and assist with preparing orders prior to delivering them to customer facilities
- Perform other job duties as assigned
Skills
- Minimum of high school diploma required
- Valid state issued driver license (Required)
- 1-year B2B Sales and/or Merchandising / Operations experience desired
- Effective communication and organizational skills
- Strong work ethic with focus on Results
- Detail Oriented
- Strong Problem-solving capabilities
- Ability to work independently and within a team
- Entrepreneurial Spirit
- Basic Excel and data analysis skills
- Ability to adapt and become proficient in our internal ERP and Web Based Platforms
- Ability to lift up to 50 pounds and stand for extended periods during physical inventory counts
- Bachelor's degree in supply chain management, merchandising or related degree highly preferred
Benefits
- Quarterly Bonus Incentive Program
- Paid Time off
- Major medical, dental, vision
- Company paid short-term and long-term disability
- Paid parental leave
- Various supplemental benefit plans
- Employee Stock Ownership Program (ESOP)
- Hybrid work arrangement
Company Overview