Note: The job is a remote job and is open to candidates in USA. BCD Travel is a global business travel company that helps organizations manage corporate travel through digital experiences, meetings and events, and consultancy services. The Senior Director will lead program development and business partnerships across the Global Shared Services network, overseeing governance, transformation, service delivery, and the transition of initiatives into sustainable operations.
Responsibilities
- Lead and develop management team and business partnerships, setting clear objectives, standards, and priorities
- Build consistent program management, stakeholder engagement, and documentation capability across the team
- Act as a structured point of coordination between business partners, and Shared Service Centers
- Support business cases, budgets, pricing and financial assessments for Shared Services initiatives
- Provide oversight of solution designs, mobilization, migration, stabilization and handover
- Support consistent governance across Shared Services locations and regional service centers as appropriate
- Provide governance and visibility of business partner health, service commitments and material risks
- Support operational and technology-enabled transformation efforts affecting Shared Services
- Maintain visibility of cross-functional dependencies and obtain timely decisions from accountable owners
- Lead recruiting, onboarding, performance management and development for direct reports in coordination with P&C
Skills
- Experience leading complex, cross-regional programs and influencing senior stakeholders without direct authority
- Knowledge of operating models, transitions, service management, workforce planning, financial governance and risk management
- Experience using enterprise project, portfolio, reporting and collaboration tools
- Experience across multiple delivery centers, offshoring/ outsourcing or strategic service partner environments
- Computer literate in business software applications
- Experience supporting technology transformation, workflow automation, analytics or AI-enabled solutions
- Excellent written and verbal communication skills in English
- Business travel or travel operations experience is preferred
Benefits
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
- Unique, often global, experiences that empower you to develop and grow within the organization
- Charitable activities in communities across the globe
Company Overview
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