Note: The job is a remote job and is open to candidates in USA. The company is an AI-native cloud infrastructure and DevOps startup combining autonomous AI agents with human engineering oversight. The Senior Customer Success Engineer will own technical customer relationships, oversee AI agent activity, lead onboarding and deployment, support customers post-sale, and ensure successful technical outcomes across multiple environments.
Responsibilities
- Own the technical relationship with a portfolio of customers
- Understand customer infrastructure, pain points and use cases
- Oversee and validate work performed by their AI agents
- Identify risks, challenges and opportunities where our client can add value
- Join founder-led pre-sales conversations as the technical expert
- Lead technical onboarding and deployment
- Support customers post-sale and remain accountable for technical outcomes
- Work closely with Product/Engineering to bring customer insights back
Skills
- Minimum of 5-8 years of Cloud/DevOps/Platform Engineering experience
- Significant experience working directly with external B2B customers (CEOs, CFOs etc) - not only internal engineering or product teams
- Experience owning technical relationships across multiple customer accounts/environments
- Background in cloud consulting, professional services, managed services or another external B2B customer-facing technical environment
- Excellent customer communication: clear, concise, direct and able to explain complex infrastructure issues in business language
- Strong hands-on AWS and/or Azure, Kubernetes, Terraform and CI/CD experience
- Comfortable advising customers, challenging requests where appropriate and taking accountability for outcomes
- Proactive, service-oriented and entrepreneurial; comfortable operating without a detailed playbook
- Able to move quickly between different customers, architectures, priorities and personalities
- You must be living in the United States, be legally authorised to work in the US and not require employer sponsorship now or in the future
- Location: US East Coast (preferred) – Fully Remote
Benefits
- Fully remote role
- Work directly with customers and the founders
- Influence the product through real-world customer feedback
- Help shape how they deliver their service as the company scales
Company Overview