Note: The job is a remote job and is open to candidates in USA. Beth Israel Lahey Health is a healthcare organization dedicated to caring for patients, colleagues, and communities. The Administrative Assistant II provides administrative support to physicians in clinical, academic, and research roles within a busy multispecialty practice. The role manages patient communications, scheduling, records, billing support, calendars, correspondence, and process improvement activities.
Responsibilities
- Answers and screens telephone calls
- Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff
- Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority
- Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments
- Schedules patient appointments utilizing scheduling tools and resources. -Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed
- Obtains patient information and materials as needed from referral sources. --Prepares patient records for clinical activities and maintains patient records for physicians
- Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary
- Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures
- Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol
- Maintains physicians' clinical and administrative schedules and calendars
- Types correspondence, manuscripts and/or others documents
- Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems
- Prepares and distributes routine reports
- Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls
- Obtains authorization for radiologic exams as needed
- Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI
- Participates in and is responsible for special projects and process improvement initiatives as requested
Skills
- High School diploma or GED required
- 1-3 years related work experience required
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
- Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers
- Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers
- Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations
- Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving
- Ability to remain calm in stressful situations
- Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
- Associate's degree preferred
- Healthcare experience
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