Note: The job is a remote job and is open to candidates in USA. Okta provides cloud-based identity and access management services that help organizations securely connect people and technology. The Senior Technical Consultant delivers hands-on post-sales implementation, deployment, design, configuration, and troubleshooting services, while managing concurrent customer projects and supporting long-term customer success. The role also contributes to process improvement, customer integrations, team collaboration, and mentoring.
Responsibilities
- Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services
- Gather, analyze, and document post-sales requirements
- Communicate to customers and partners at the technical and/or functional level appropriate for the situation
- Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction
- Be prompt and deliver high quality service and leadership to align with customer goals and requests
- Manage project scope, schedule, status, and documentation
- Mentor and train customers on the service
- Act as a liaison between Customers and Product Management to drive product development
- Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues
- Interact with management and other roles within the customer organization and Okta
- Collaborate with the sales team on existing customers up-sell and cross-sell opportunities
- Perform hands on technical design, configuration, and troubleshooting of the Okta service
- Shape and Influence Okta’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction
- Manage multiple concurrent deployment projects
- Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect
- While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes
- You will use your SaaS deployment experience with applications such as Salesforce, Box, Office 365, Workday and HR as master for identities
- Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers
- Utilize knowledge of typical enterprise identity life cycle management processes and standards
- Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations
- May provide mentoring, guidance, and expertise to less experienced team members
- Ensure quality and time management processes are followed by team (e.g., change controls, time tracking)
- Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement
- 25% future travel required to customer sites
Skills
- 5+ years experience as a technical consultant delivering solutions to external customers
- Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc)
- Some knowledge of enterprise web technologies, security and cutting-edge infrastructures
- Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.)
- Ability to work independently and multi-functionally supporting the development of client work you're doing
- General knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes
- Knowledge of typical enterprise identity life cycle management processes and standards
- Ability to Multi-task and manage multiple customer engagements is a requirement
- Able and willing to be a hands-on contributor
- Superb communication skills, including issue tracking, triaging and crisis management
- Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards
- Experience in designing and implementing security and identity management solutions to support critical systems and business programs
- Experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
- Experience with popular AI tools (e.g. Gemini, Claude, ChatGPT, etc.)
- A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required
- Familiar with API management using Mulesoft, Axway or Apigee preferred
- SaaS deployment experience: Salesforce, Box, Office 365, Workday and HR as master for identities preferred
- AD and LDAP experience is preferred
Benefits
- Equity (where applicable)
- Health, dental and vision insurance
- 401(k)
- Flexible spending account
- Paid leave (including PTO and parental leave)
- Bonus
- RRSP with a match
- Healthcare spending
- Telemedicine
- An immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one
Company Overview
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