Note: The job is a remote job and is open to candidates in USA. UnitedHealthcare is simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The Senior Business Analyst will manage production incidents, translate business requirements into user stories and acceptance criteria, support agile development and multiple projects, analyze data, and facilitate testing with stakeholders.
Responsibilities
- Manage and triage incident tickets received during production season
- Work with dev team and stakeholders to identify and resolve defects in production environment
- Review and approve requirements adhere to standards
- Assist development team in refinement of backlog
- Review, reconcile, and troubleshoot data
- Outline requirements from business partners and translate to User Stories and Acceptance Criteria
- Responsible for both agile product knowledge and technical knowledge
- Write, maintain, and execute test cases for enhancements
- Facilitate User Acceptance and E2E Testing with Stakeholders
- Project management/supporting multiple projects and products
- Demonstrate leadership skills and the ability to influence
- Other duties as assigned
Skills
- • 3+ years of experience as a Business Analyst or similar role
- • 3+ years of experience in the Healthcare Industry with an understanding of medical terminology and clinical care
- • 2+ years of experience in agile methodology and tools experience writing and prioritizing capabilities, features, user stories and acceptance criteria from a business perspective
- • 2+ years of demonstrated Project support for multiple projects/ products
- • 1+ years of experience writing and analyzing SQL/T-SQL code
- • Proven intermediate to advanced proficiency in all MS Office Suite programs (Excel, SharePoint, and PowerPoint)
- • Demonstrated problem solving skills to include the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action
- • Demonstrated leadership skills and the ability to influence
- • Proven excellent verbal and written communication skills to include the ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
- Reside in the US
- • Ability to utilize critical thinking skills to ensure necessary work is being done for each project
- • Ability to work multiple projects at one time and maintain all project timelines
- • Ability to work with all levels of leadership (front line to Vice President)
- • Ability to communicate via email clearly and concisely
- • Ability to solve complex questions
- • Ability to discuss and resolve issues surrounding requirements alongside business partner with little to no assistance
- • Ability to have a positive and productive working relationship with business partners
- • Ability to manage own time efficiently and effectively
- • Ability to clearly communicate expectations and deliverables
- • Ability to understand how to gather data or perform analysis
- • Ability to identify solutions to non-standard requests and problems
- • Ability to learn new technologies
- • Ability to work as a team player and with minimal guidance. Seeking guidance only on the most complex tasks
- • Intermediate experience with User Interface applications
- • Experience with Tableau and Data Visualization
- • Experience with AI Tools and use of Agents to enhance productivity
- • Comprehensive knowledge of HEDIS® or other national health care quality reporting standards
- • Proven solid leadership and interpersonal skills
Benefits
- Flexibility to work remotely from anywhere within the U.S.
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Company Overview