Note: The job is a remote job and is open to candidates in USA. Journey.AI is a company providing secure, AI-driven customer engagement and identity orchestration solutions for enterprises. The Sales / Implementation Engineer - Strategic Solutions leads technical enterprise sales engagements from discovery through close and initial implementation, including solution design, demonstrations, technical evaluations, and implementation planning. The role coordinates with customers, partners, sales, product, engineering, security, and customer-success teams to ensure successful solution deployment and transition.
Responsibilities
- Lead technical discovery sessions to understand customer objectives, workflows, systems, security requirements, integration needs, and success criteria
- Translate customer requirements into solution designs incorporating Journey’s platform, partner technologies, and relevant third-party systems
- Develop clear technical architectures, integration approaches, workflow designs, and implementation recommendations
- Deliver product demonstrations tailored to each customer’s business needs, technical environment, and intended use cases
- Explain complex technical, security, identity, payment, privacy, and artificial intelligence concepts in clear business terms
- Partner with sales representatives to develop account strategies, qualify opportunities, address technical concerns, and advance deals through close
- Work with strategic partner sales and technical teams to develop and present coordinated solutions to mutual customers
- Serve as the primary technical contact during the sales process and build credibility with customer executives, architects, developers, security teams, compliance personnel, and operational stakeholders
- Identify technical, security, integration, and implementation risks early in the sales process and develop practical plans to address them
- Lead technical evaluations, workshops, pilots, and proofs of concept, including defining scope, responsibilities, timelines, success criteria, and final results
- Prepare and contribute to proposals, statements of work, requests for proposals, security questionnaires, technical documentation, and customer presentations
- Validate that proposed solutions can be delivered within Journey’s product capabilities, security standards, implementation resources, and commercial commitments
- Coordinate with Product, Engineering, Security, Legal, Sales, and Customer Success to resolve technical questions and support customer decision-making
- Support commercial discussions by clarifying solution scope, implementation assumptions, dependencies, and technical requirements
- Maintain accurate records of customer requirements, solution decisions, technical risks, commitments, and next steps
- Develop preliminary implementation plans during the sales process, including integrations, data requirements, configuration needs, responsibilities, dependencies, and target timelines
- Remain engaged following contract execution to conduct internal and customer-facing handoffs and preserve continuity between the proposed and delivered solution
- Support the customer and Journey’s implementation team through initial configuration, integration, testing, and deployment planning
- Confirm that technical requirements, success criteria, responsibilities, and outstanding risks are understood before transitioning ongoing ownership to implementation or customer success
- Create reusable demonstration environments, solution templates, technical presentations, architecture diagrams, and other sales-enablement materials
- Maintain a detailed understanding of Journey’s products, APIs, integrations, security architecture, partner solutions, product roadmap, and competitive landscape
- Provide structured customer and market feedback to Journey’s Product and Engineering teams
Skills
- Five or more years of experience in sales engineering, solutions consulting, solutions architecture, technical consulting, implementation engineering, or a comparable customer-facing technical role
- Demonstrated experience supporting complex enterprise technology opportunities from discovery through technical validation and close
- Experience designing and explaining integrated solutions involving APIs, cloud platforms, enterprise applications, data flows, or third-party technologies
- Experience leading customer discovery sessions, technical workshops, product demonstrations, and solution-design discussions
- Ability to gather business and technical requirements and translate them into clear, achievable solution designs
- Strong understanding of cloud-based software, APIs, authentication, integration patterns, networking fundamentals, data security, and enterprise architecture
- Ability to evaluate technical feasibility, identify risks, define dependencies, and set realistic implementation expectations
- Experience coordinating technical activities across sales, product, engineering, security, implementation, and customer teams
- Strong presentation and communication skills, with the ability to adapt technical information for executive, business, operational, and engineering audiences
- Sound commercial judgment and an understanding of how technical decisions affect sales progression, solution scope, implementation effort, and customer outcomes
- Ability to manage multiple customer opportunities and priorities in a fast-paced, growth-oriented environment
- Willingness to travel as needed for customer meetings, partner engagements, and industry events
- Experience with SaaS, CCaaS, contact center, customer experience, identity, cybersecurity, payments, privacy, or artificial intelligence technologies
- Experience working with Zoom, AWS, Cisco, NICE, Avaya, or comparable enterprise technology platforms
- Familiarity with identity verification, authentication, tokenization, payment security, PCI DSS, data privacy, or zero-knowledge security models
- Experience designing or supporting API-based integrations and cloud deployments
- Experience with enterprise security reviews, technical due diligence, requests for proposals, and compliance questionnaires
- Experience supporting pilots, proofs of concept, customer onboarding, or initial implementations
- Ability to create clear architecture diagrams, workflow documentation, implementation plans, and technical presentations
- Bachelor's degree in computer science, engineering, information systems, or a related field, or equivalent relevant professional experience
Benefits
- Performance-based incentive compensation
- Equity participation in a growing AI, identity, and privacy technology company
- Comprehensive health, dental, and vision coverage
- Flexible remote or hybrid work arrangements
- Direct involvement in complex enterprise opportunities and emerging technologies
- A collaborative environment with access to company leadership, product experts, engineers, and strategic technology partners
- The opportunity to help customers solve meaningful identity, security, payment, and customer-experience challenges
Company Overview