Note: The job is a remote job and is open to candidates in USA. Minerals Technologies Inc. is a global specialty minerals company, and Specialty Minerals Inc. is seeking an Inside Sales & Service Coordinator to support its Performance Minerals business unit. The role manages leads, pricing implementation, customer service support, Salesforce CRM data, sales reporting, distributor relationships, and continuous improvement activities.
Responsibilities
- Vet and respond to pre-sale inquiries maintaining ownership of leads to point of close or hand off to the proper channel
- Provide support for the field sales team including but not limited to communications on pricing, availability, and other customer requests
- Maintain current documentation for the Performance Minerals intranet resources
- Act as a liaison for established distributor relationships
- Manage Master Price document (MPAL) real time updates
- Act as gatekeeper for price changes and new price implementations against published approval limits
- Interface with Billing and CSR teams to ensure accurate order invoicing
- Investigate payment discrepancies to point of resolution
- Coordination of communications for pricing announcements
- Track and process distribution channel rebate claims and commission payments
- Supports business development with periodic sales reports providing analysis for strategic decision making and continuous improvement
- Maintain ownership of the PMIN Division’s Salesforce CRM system
- Maintain or Develop Sales Pipeline Dashboard Reports
- Ensure input data is kept up to date
- Develop a fully integrated understanding of core customers and product lines
- Support the PMIN division’s CSRs as a flex team member with ability to pick up additional order management in times of demand surges
- Develop standard work and reference documentations for CSR teams across the Performance Minerals division
- Management of Special Projects
- Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work, and Problem Solving
Skills
- * Customer-focused mindset with proactive communication
- * Strong coordination and follow-through
- * Capable of managing priorities independently
- * Ability to coordinate across production, logistics, and sales teams
- * Problem resolution and conflict management
- 4-year college degree required
- Must have excellent Microsoft Word, Excel, Power Point and communication skills
- An individual with a strong background in math, a basic understanding of science/chemistry and keen attention to detail is best suited for this position
- Limited travel may be required
- While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times
- **Work Hours:** Full time, Monday-Friday with normal scheduled hours of 8:00AM – 4:30PM. Occasional overtime may be required
- * Knowledge of Oracle ERP and Salesforce CRM preferred
- * Background in Manufacturing Customer Service strongly preferred
Benefits
- Health/Dental/Vision plans
- 401k company match
- Life Insurance
- Short Term Disability & Long-Term Disability
- Educational Assistance
- Employee Assistance Plan
- Remote US
Company Overview