Note: The job is a remote job and is open to candidates in USA. Zero Zone manufactures refrigerated and frozen food display cases and industrial refrigeration systems. The Sales Liaison facilitates inside and outside sales operations, coordinates customer inquiries with internal teams, monitors order and drawing statuses, and supports timely communication across the Systems, Case, and Service divisions.
Responsibilities
- Facilitate customer inquiries pertaining to Service Division: + Parts work orders (fulfillment / shipping status) + Service & Warranty work orders (dispatching status / claim status) + Installation Operations work orders (damages claims)
- Communicate status of parts, service, and customer requests to appropriate Account Manager and/or Regional Sales Manager
- Monitor status of drawings, request updated drawings from EOR when necessary
- Hold internal parties accountable to shipping and delivery deadlines and communicate appropriate updates to customers
- Leverage internal resources to provide responses to technical questions if not immediately answered
- Other duties as assigned
Skills
- Associate's degree in business administration
- 5+ years of relevant experience (account management, inside sales, customer service)
- Understanding of ERP (IFS) workflows and external customer portals
- Advanced understanding of Microsoft products (Excel, Power Point)
- Foundational understanding of commercial refrigeration / HVAC systems
- Intermediate understanding of Project Management principles
- Ability to communicate with cross-functional teams
- Ability to professionally hold internal and external accountable
- Safety toe shoes and safety glasses are required while in production areas
- Regularly required to sit, stand, and walk throughout the office and production areas; have use of hands and fingers to use a computer, telephone, and other office equipment; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 15 pounds
Benefits
- Vacation and Personal Hours (after only 30 days!)
- Competitive Wages
- Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)
- 401k and Profit Sharing
- 10 Paid Holidays
- Flexible Schedules
- Casual Dress Code
- Wellness Programs and Incentives
- Steel Toe Reimbursement
- Employee Engagement Programs
- One-time Home Computer Reimbursement
Company Overview