Note: The job is a remote job and is open to candidates in USA. HealthEdge offers AI-powered operational infrastructure for health insurance companies and is seeking a Resource Analyst for its Global Professional Services Operations team. The role manages workforce capacity planning, staffing allocation, utilization tracking, forecasting, and PSA system data while partnering with leadership, project teams, Finance, and HR to improve operational efficiency.
Responsibilities
- Capacity Planning: Coordinate and maintain unified capacity planning and scheduling data for 1,200+ resources across multiple global business units
- Staffing Allocation: Evaluate incoming project demands and match them against resource skills, availability, and experience to recommend optimal team structures
- System Migration Support: Help manage and maintain scheduling databases within SPP/OpenAir and related Professional Services Automation (PSA) tools, ensuring high data accuracy during time-entry and forecasting system alignment
- Utilization Tracking: Monitor and report on weekly, monthly, and quarterly utilization metrics (billable vs. non-billable) across the organization
- Forecasting: Identify future resource supply vs. project demand gaps, proactively flagging potential staffing constraints or bench-time risks to GPS team leads
- Operational Insight: Author clear, trend-focused operational analysis to help leadership make data-driven decisions on hiring, cross-training, and delivery strategies
- Global Team Alignment: Partner closely with regional delivery leads and coordinate with international teams (including India-based engineering and operations groups) to balance resource demands
- HRBP & Finance Partnership: Align with Finance and HR Business Partners to ensure resource allocation matches budgetary guidelines, headcount requests, and ongoing organizational scaling plans
- The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- Work across multiple time zones in a hybrid or remote work environment
- Long periods of time sitting and/or standing in front of a computer using video technology
- May require travel dependent on company needs
Skills
- Tool Proficiency: Proven hands-on experience with PSA (Professional Services Automation) software or enterprise tracking tools (e.g., OpenAir,/Suite Projects Pro NetSuite, FinancialForce, or Mavenlink). High proficiency in advanced Excel (VLOOKUPs, Pivot Tables, data modeling) is required
- Analytical Skills: Strong analytical capabilities with a keen eye for finding patterns in complex schedules, timesheet tracking data, and forward-looking utilization curves
- Communication: Exceptional communication and relationship-building skills across time zones. Ability to partner comfortably with executive leaders, Project Managers, and cross-functional teams in a fast-paced environment
- Adaptability: Comfort working in a fully remote, globally integrated matrix environment where priorities shift iteratively
- Remote, US
- Full-time, permanent
- The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- Work across multiple time zones in a hybrid or remote work environment
- Long periods of time sitting and/or standing in front of a computer using video technology
- May require travel dependent on company needs
- Experience: 3–5 years of professional experience in resource coordination, workforce management, or business analyst roles within a software or technology-driven environment (Healthcare IT or SaaS enterprise experiences are highly preferred)
- Prior experience working within a Professional Services or Consulting delivery organization
- Familiarity with healthcare payer ecosystems or care management terminology (such as HealthRules Payer, GuidingCare, or Wellframe)
- Experience assisting with organizational migrations or scaling resource tracking databases during company mergers/acquisitions
Benefits
- Fully remote work environment
- Full-time, permanent employment
Company Overview