Note: The job is a remote job and is open to candidates in USA. Designalytics helps consumer brands measure, predict, and optimize packaging design performance using behavioral science and analytics. The Client Success Analyst supports Senior Client Success Managers by coordinating research projects, preparing accurate client reports, gathering study inputs, tracking milestones, and observing client relationship management.
Responsibilities
- Support Senior Client Success Managers in the day-to-day execution of high-value accounts. You are the glue that keeps the relationship organized
- Assist in preparing client-ready reports, ensuring every chart and figure is 100% accurate before it reaches the client
- Assist CSMs in gathering inputs for studies. This may include sourcing high-quality product images, product dimensions, and visiting retail locations to verify other product specifications
- Work across departments (Sales, Analytics, and Ops) to track milestones and ensure internal teams remain aligned with project scope
- Attend client meetings as a "second chair" to track action items and observe professional relationship management in action
Skills
- Bachelor's degree in business, Marketing, Communications, Data Analytics, or a related field
- Proficiency in Microsoft Excel and PowerPoint
- Exceptional attention to detail, strong problem-solving skills, and a commitment to quality control
- Prior professional experience in the market research industry or related field is a plus
- Basic Photoshop skills are a plus
Benefits
- Remote work arrangement
- Full-time role (~40 hours per week)
- Startup culture at a high growth company where everyone contributes and impact is visible from day one
Company Overview