Note: The job is a remote job and is open to candidates in USA. Docusign is a company providing intelligent agreement management and e-signature solutions that help businesses simplify and accelerate agreement processes. The Senior Travel and Expense Analyst will improve Travel and Expense operations through process re-engineering, reconciliation management, reporting, automation, and AI integration. The role also supports employees, develops team standards, and partners with Finance, Accounting, and technical stakeholders.
Responsibilities
- Maintain operational alignment and drive continuous process enhancements backed by comprehensive documentation
- Support employees via a ticket system in ServiceNow, weekly training, and Slack
- Quantify time and effort savings from current systems to justify and scope pilots for automation and AI integration while working across platforms to meet CAO targets
- Monitor industry trends to propose strategic updates that enhance the user experience, drive internal adoption, and deliver cost efficiencies for Docusign
- Maintain travel sustainability and budgetary reporting in alignment with company goals
- Identify systemic friction/ bottlenecks in manual processes and lead high-impact automation projects, which includes quantifying time/effort savings from current systems to justify and scope pilots for low-code automation (e.g., AppScript, Alteryx) and AI integration
- Manage and optimize complex month-end reconciliation processes, specifically for large-scale corporate travel card programs (growing from 4 to 18+ active cards), ensuring global compliance and multi-currency accuracy
- Integrate AI tools actively into daily workflows (e.g., drafting communications, meeting summaries, data analysis) to serve as a "virtual assistant" and identify further opportunities for AI-driven and automation productivity gains
- Formalize organizational mastery into team standards
- Lead knowledge-share sessions on advanced tool features and document updated Standard Operating Procedures (SOPs) to reduce key-person risk
- Demonstrate "Unity" and "Collaboration" by partnering across FPandA, Accounting, and technical experts to align reporting features with budget tracking and strategic needs
Skills
- * Bachelor's Degree in Accounting, Finance, Business Administration, or equivalent experience
- * 6+ years of Travel and Expense experience in data analytics, reporting, workforce management, Corporate Card reconciliation, or travel technology innovation
- * Experience with SQL, MS Excel (pivot tables, macros), and Business Intelligence tools (e.g., Power BI, SSRS, Tableau)
- * Experience with process re-engineering and systemic friction reduction
- * Experience with data automation tools such as Alteryx
- Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship
- * Ability to interpret complex data and present it through effective visualizations
- * Strong "Growth Mindset" regarding AI applications
- * Familiarity with process mapping and optimization techniques
- * Strong verbal and written communication skills for interacting with stakeholders
Benefits
- Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
- Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
Company Overview