Note: The job is a remote job and is open to candidates in USA. Carrum Health is a health technology company focused on bringing value-based care to employers and patients. The Provider Account Manager oversees end-to-end provider implementations and manages ongoing relationships with Centers of Excellence providers, including operational performance, escalations, governance, workflow design, account growth, and cross-functional coordination.
Responsibilities
- Drive end-to-end provider implementations: Oversee and manage the complete onboarding journey for high-value provider partners orienting systems to the Carrum model, coordinating data and technical integrations, and turning high-stakes contracts into operational realities
- Serve as a trusted daily relationship manager: Work 1:1 on a daily basis with providers’ front-line clinical, administrative, and operational teams, bringing a proactive, "can-do" problem-solving approach to ensure frictionless operations
- Orchestrate cross-functional priorities: Seamlessly navigate multiple competing internal and external workflows, partnering with Patient Care during member journeys, syncing with Finance on billing and invoicing, and collaborating with Customer Success to exceed the expectations of our enterprise employer partners
- Lead high-visibility governance and JOCs: Own and run Joint Operations Committee (JOC) meetings alongside monthly, weekly, and ad-hoc executive check-ins to maintain deep alignment and relationship health across leadership levels
- Elevate account health and performance: Partner closely with the VP of Provider Operations and Account Management as well as the Senior Director of Employer Accounts to continuously maintain, manage, and scale our flagship account ecosystem
- Swiftly resolve complex escalations: Act as the lead owner for provider, patient, or customer escalations, using sound judgment, poise under pressure, and creative problem-solving to resolve issues rapidly
- Design scalable workflows: Develop, refine, and implement best-in-class operational processes and workflow enhancements across all stages of provider management
- Support account growth and expansions: Partner with Provider Sales to unlock service line expansions within existing key provider accounts and drive platform adoption
- Apply clinical expertise with meticulous attention to detail: Use your deep healthcare understanding to solve intricate operational puzzles, serving as an authoritative resource both internally and externally
- Fuel commercial momentum: Lend operational and clinical expertise to high-value RFP responses and strategic sales initiatives to help secure future growth
Skills
- 5+ years of experience working directly with healthcare providers, ideally major hospitals, health systems, physician group practices, regional providers, and/or ambulatory surgery centers
- Masterful relationship management skills with a track record of building, nurturing, and expanding trust across all organizational levels—from front-line clinical, administrative, and finance stakeholders up to VP and C-suite leadership
- Proven multi-priority execution: Exceptional ability to juggle multiple competing workstreams, navigate complex operational matrixes, and keep high-stakes initiatives moving forward seamlessly without sacrificing quality
- Unwavering "can-do" attitude: A resilient, positive, and proactive spirit with a desire to roll up your sleeves, go above and beyond, and do whatever it takes to support our provider partners, members, and team
- Deep healthcare domain expertise: Solid understanding of elective surgeries, billing and invoicing, DRG and CPT codes, service line dynamics, and diverse provider operational/organizational models
- Knowledge of employer healthcare structures: Strong familiarity with self-funded employer health plans, direct-to-employer contracting, and bundled payment models is a major plus
- Analytical & data-driven mindset: Ability to synthesize complex healthcare data to uncover and communicate high-value, actionable insights for key partners
- Adaptable & entrepreneurial spirit: A self-starter who thrives in a fast-paced, startup environment, bringing creative problem-solving and innovative thinking to ambiguous situations
- Uncompromised integrity: Complete adherence to HIPAA compliance, data privacy, and the sensitive handling of confidential information
- Mobility: Willingness to travel ~15%
Benefits
- Equity
- An annual bonus
- Flexible working hours
- Generous time off
- Paid parental leave
- Opportunities to connect with coworkers both virtually and in-person
- Stock option plan
- Flexible schedules and remote work
- Chicago and San Francisco offices available
- Self-managed vacation days, within reason
- Health, vision, and dental insurance
- 401K retirement plan
- Employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee
- Employee resource groups (ERGs) with social, educational, and community activities
Company Overview