Note: The job is a remote job and is open to candidates in USA. SolvOne provides 24/7/365 service for clients in the petroleum industry. The Remote Customer Service Representative will support gas stations with maintenance issues by handling customer interactions and dispatching technicians to resolve service needs.
Responsibilities
- When a gas station has a maintenance issue, they call SolvOne and our CSRs dispatch a technician to their location to fix the issue
- Commit to superior service for our customers, and support them through both phone and computer interactions
- Ability to learn new information, policies and skills including software and petroleum industry knowledge
- Demonstrate an organized and accurate approach, have strong problem solving and prioritization skills
- Know your way around a computer, including Microsoft Office, Outlook, and general internet navigation
- Work at a desk and effectively utilize a phone and computer for the length of your shift
- Successfully pass a computer skills assessment, training evaluations, and the trial service period
- Dedicate your full attention to your work by not providing care for others during work hours
- Be dependable and committed to be at work on time and ready to do your best each day
Skills
- 1 year of customer service-related experience
- A strong internet connection and the ability to setup a home office with company provided equipment
- Must be a resident of Appleton Wisconsin area
- Have a positive attitude, great work ethic and a passion for helping others
- Be dependable and committed to be at work on time and ready to do your best each day
- Dedicate your full attention to your work by not providing care for others during work hours
- Commit to superior service for our customers, and support them through both phone and computer interactions
- Ability to learn new information, policies and skills including software and petroleum industry knowledge
- Demonstrate an organized and accurate approach, have strong problem solving and prioritization skills
- Know your way around a computer, including Microsoft Office, Outlook, and general internet navigation
- Work at a desk and effectively utilize a phone and computer for the length of your shift
- Successfully pass a computer skills assessment, training evaluations, and the trial service period
- Successfully pass a pre-employment drug screen and background check
- Bilingual is a plus but not a requirement
Benefits
- Work from the comfort of your home
- Equipment provided by SolvOne
- Paid training begins Late October
- Comprehensive individualized remote training
- Internal growth and wage increase opportunities for those that excel
- Internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available
- A fun and rewarding environment with giveaways and employee recognition programs
- Regular coaching sessions, review of your quality and performance metrics, and recognition for a job well done
- Medical and dental insurance
- Long-term disability and life insurance
- Paid vacation and sick time
- Holiday pay
- 401k savings plan
- Referral bonuses
- Wellness programs
Company Overview