Note: The job is a remote job and is open to candidates in USA. Kyndryl designs, builds, manages, and modernizes mission-critical technology systems. The Director, Global Administration leads the global administrative services organization, oversees regional leaders, standardizes processes, and drives governance, efficiency, digitization, and AI-enabled transformation. The role also partners with senior stakeholders to deliver a trusted executive support experience.
Responsibilities
- Lead and coach **regional GA managers/leaders** to deliver consistent, high-quality administrative services while adapting to regional business needs
- Set clear expectations for service delivery, stakeholder management, and operational rigor; build a strong performance and talent pipeline across regions
- Promote a collaborative global community and shared standards by enabling knowledge-sharing and common execution practices across regions
- Own the GA global process framework and drive adoption of **globally standardized operating procedures** and consistent ways of working
- Standardize and continuously improve the GA “processing cycle” and service workflows (e.g., calendar management, travel arrangements, expense management) to increase efficiency, quality, and predictability
- Establish and maintain global templates, documentation standards, and process ownership routines to ensure disciplined execution and audit readiness
- Define and enforce GA governance, controls, and compliance mechanisms, including core control points and operational controls across regions
- Ensure GA delivery aligns with enterprise standards for **data quality, reliability, security, and validation** where GA processes touch employee/executive data flows
- Own escalation pathways and issue management; reduce dependency on escalations through strong standard work, capability building, and process clarity
- Lead GA transformation initiatives to improve productivity, streamline workflows, and scale support without proportional cost growth
- Drive a “reimagined GA support model” with clearer role accountability, simplified workflows, and measurable improvements in responsiveness, workload balance, and operational consistency
- Build a continuous improvement engine: define KPIs/SLAs, analyze performance trends, and execute structured improvement plans based on stakeholder feedback
- Sponsor adoption of **Copilot-enabled workflows** and practical use cases for administrative work (e.g., drafting, summarizing, searching, planning), ensuring governance and secure usage practices are embedded
- Lead GA capability uplift through structured learning channels (e.g., learning site, monthly communications, targeted thematic enablement), focused on productivity tools, Copilot, and modern digital practices
- Partner with senior leaders and stakeholders to define service expectations and deliver a trusted executive support experience—balancing consistency with tailored regional needs
- Ensure GA teams operate as trusted advisors and extensions of leadership—protecting critical executive experiences such as onboarding, transitions, and daily operations
Skills
- 5+ years leading operations, shared services, or administrative service delivery in a global/regional model
- Demonstrated experience leading leaders (regional managers), building scalable operating rhythms, and driving adoption of standard processes
- Strong process excellence background (SOP design, documentation discipline, continuous improvement
- Proven governance and controls capability; comfort operating in high-trust, high-confidentiality environments
- Strong executive presence and stakeholder management skills; ability to translate business needs into service outcomes
- Experience modernizing administrative/shared services via digitization, automation, and AI enablement
- Familiarity with travel & expense processes and tools; ability to standardize end-to-end workflows across regions
- Experience building learning communities and enablement programs for operational teams (e.g., “one stop shop” learning content, newsletters, ongoing refreshers)
Benefits
- Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.
- Medical and dental coverage
- Disability benefits
- Retirement benefits
- Paid leave
- Paid time off
- Fully remote work arrangement
- Hands-on experience
- Learning opportunities
- The chance to certify in all four major platforms
- Employee learning programs with access to certifications, including Microsoft, Google, Amazon, Skillsoft, and many more
- Access to state-of-the-art resources and Fortune 100 clients
- Kyndryl Inclusion Networks that provide support and advice
- Company-wide volunteering and giving platform to donate, start fundraisers, volunteer, and search over 2 million non-profit organizations
Company Overview
Company H1B Sponsorship