Note: The job is a remote job and is open to candidates in USA. Teleion is seeking a Business Intelligence Analyst to support customer experience analytics and business decision-making. The role focuses on analyzing data, developing models and dashboards, integrating structured and unstructured data sources, applying AI, and optimizing business processes.
Responsibilities
- Perform data analysis to identify customer experience themes and trends
- Evaluate data sources, tools, systems and processes
- Develop analytics tools, systems and processes
- Create data models, dashboards, visualizations, and reporting solutions that enable actionable customer insights
- Support onboarding of new customer feedback sources and integration of additional structured and unstructured data assets
- Perform business analysis and deliver actionable insights to support decision-making
- Develop methodologies and incorporate AI to consume unstructured data sources
- Use AI to streamline work and optimize business processes
- Document and optimize key business processes to support systematic build out of analysis and reporting systems
Skills
- • Must be living in the following states to be considered: Florida (FL), Georgia (GA) , Illinois (IL), Iowa (IA), Nevada (NV), North Carolina (NC), South Dakota (SD), Texas (TX), Washington (WA), Virginia (VA), Wisconsin (WI)
- • 8-10 years of data analysis and BI experience
- • Advanced skills in Excel, Smartsheet, databases, and BI dashboards (like Tableau)
- • Experience with data modeling, mapping, and documenting workflows
- • Represent the business needs of program managers to analytics team and vice versa with regular, clear communication
- • History of project management with agile methodology, sprints & stories using tools like Jira, requirements gathering, planning, & status reporting
- • Manage projects effectively even with high levels of ambiguity, competing priorities, and multiple teams while maintaining speed and a high level of attention to detail
- • Establish and maintain relationships with internal and external customers
- • Intermediate skills across MS Office, particularly Outlook and Word
- Required: Eligibility to work in the United States without sponsorship presently or in the future
Benefits
- Full benefits
- PTO
- Holiday
- 401(k)
Company Overview