Note: The job is a remote job and is open to candidates in USA. Bright Matrix Global is seeking a Project Manager to lead diverse managed services programs and custom service solutions. The role manages teams and customer support across cloud-based and on-premises environments, overseeing schedules, budgets, forecasts, technical strategy, and delivery of documentation for a Power Transmission Control Center project.
Responsibilities
- Strategically guide the managed services programs, tracking schedules to ensure timely delivery within budget and meeting customer standards and contractual obligations
- Lead, mentor, and manage diverse managed team of IT professionals, fostering an environment of professionalism, innovation, and excellence
- Partner with TRC finance, and Customer's contract and procurement management to ensure effective program support, with a focus on customer satisfaction and service integrity
- Direct the technical strategy and establishing best IT/OT Service practices
- Encourage a culture of continuous learning and improvement, keeping ahead of industry trends and integrating new technologies and methodologies as appropriate
- Maintain clear communication across all managed services teams and departments, ensuring strategic alignment with broader company goals and priorities
- Display adaptability by taking on additional responsibilities as needed, proactively responding to changing business and management demands
- Respond to customer inquiries and related correspondence. Provide input to schedulers, procurement and contracts for look-ahead coordination, and manage staffing to ensure customer satisfaction and schedule compliance
Skills
- Extensive experience in managing both cloud-based and on-premises services
- Solid track record in financial management including budgeting and forecasting
- Ability to lead, mentor, and manage diverse managed team of IT professionals
- Experience in partnering with finance and contract management for effective program support
- Ability to direct technical strategy and establish best IT/OT Service practices
- Strong communication skills to maintain clear communication across all managed services teams and departments
- Adaptability to take on additional responsibilities and respond to changing business and management demands
- Experience in responding to customer inquiries and managing staffing for customer satisfaction and schedule compliance
- Professional certifications in project management
Company Overview