Note: The job is a remote job and is open to candidates in USA. Trident Consulting is working with CrowdStrike, a leader in cybersecurity, to find a Program Manager for Technical Sales Enablement Onboarding. This high-impact role involves owning the new hire onboarding program for System Engineers and Solution Architects while driving accountability and improving the onboarding experience.
Responsibilities
- Own the SE/SA new hire onboarding program end to end, serving as the primary program lead and operational driver — ensuring every new technical seller is supported, on track, and field-ready
- Drive accountability with hiring managers and technical sales leadership by maintaining clear visibility into new hire progression at every stage of the onboarding journey
- Partner with Technical Sales Leadership to define and track ramp milestones, success metrics, and field-readiness indicators
- Identify gaps in the onboarding experience and work cross-functionally with content owners, instructional designers, and technical SMEs to close them — while others own content creation, you own the program
- Maintain and organize onboarding content and learning paths within the learning management system (LMS), ensuring resources are current, accessible, and easy to navigate
- Manage onboarding cohorts across multiple segments, maintaining quality and consistency as the organization scales
- Actively identify and implement opportunities to automate tracking, reporting, and communications throughout the onboarding journey to reduce manual effort and improve the new hire experience
- Leverage enablement platforms, LMS capabilities, and workflow tools to build scalable, repeatable program operations
- Continuously iterate on program structure and delivery based on learner feedback, completion data, and performance signals
- Explore and apply modern enablement approaches to enhance engagement and retention
- Build and maintain regular reporting for frontline managers and senior technical sales leaders on new hire progress, program completion, and engagement
- Flag risks, gaps, and learners who may need additional support — proactively surfacing insights rather than waiting to be asked
- Develop and deliver program summaries covering cohort performance, learner satisfaction, and field-readiness indicators
- Establish clear program KPIs and communicate progress against them on a consistent cadence aligned to hiring cycles and leadership review rhythms
- Partner closely with Technical Sales Leadership, HR, Talent Acquisition, and the broader Technical Sales Enablement team to align onboarding programs with business priorities and hiring plans
- Coordinate virtual and in-person training sessions, managing logistics, scheduling, and communications across global time zones as directed
- Serve as a consistent point of contact for new hires, hiring managers, and stakeholders throughout the onboarding journey
- Align with leadership on strategy, focus areas, and program priorities — achieving buy-in and driving execution
- Beyond onboarding program, support the design, coordination, and execution of Alliances, technical sales and partner enablement programs as needed
Skills
- 3+ years of experience in program management, sales enablement, or a related field within a SaaS or technology company; a background in technical sales or technical sales enablement is a plus
- Demonstrated ability to own and operate complex, multi-stakeholder programs with minimal oversight; strong organizational skills with the ability to manage competing priorities and cross-functional dependencies
- Comfortable working with data to track learner progression, measure program effectiveness, and surface actionable insights for managers and leaders
- A natural inclination to find smarter, more scalable ways to operate — actively seeking opportunities to reduce manual effort through tooling and process improvement
- Exceptional interpersonal and written communication skills; able to engage effectively at all levels, from new hires to senior sales leadership
- Ability to accommodate global business operations, including availability for early morning or evening meetings to support cross-regional collaboration
- Experience supporting or managing onboarding programs for technical sales roles (SE, SA, or similar)
- Familiarity with adult learning principles and instructional design concepts
- Experience with LMS platforms, content authoring tools, and virtual facilitation technology
- Familiarity with enablement platforms featuring mobile learning, gamification, and robust tracking and reporting capabilities
- Experience with tools such as Salesforce, Asana, and G-Suite
- Exposure to Alliances, channel, or partner enablement programs
- Knowledge of sales methodologies such as MEDDPICC
- Experience in the cybersecurity industry
Company Overview