Note: The job is a remote job and is open to candidates in USA. Sears Home Services provides in-home services and is seeking a Product Manager to lead AI-driven automation for dispatch and routing. The role will define product vision, develop intelligent routing and forecasting solutions, automate dispatch workflows, prioritize features, and align engineering, data science, operations, and business stakeholders.
Responsibilities
- Defines the product vision for AI-driven Dispatch & Routing, aligning it with the overall company strategy
- Leads the development of AI-powered automation solutions, including efforts to automate dispatch workflows, enhancing dispatch accuracy and reducing delays
- Collaborates with engineering teams and partners with stakeholders across departments to implement machine learning algorithms and ensure seamless integration of new technologies
- Integrates AI-based forecasting tools and implements AI models that analyze historical data to anticipate customer needs and forecast service demand
- Drives automation in the dispatch process by removing manual dependencies and introducing self-learning systems for real-time decision-making
- Prioritizes features that deliver high-impact results, improving service delivery speed, reducing operational costs, and increasing customer satisfaction
- Works closely with engineering, data science, and operations teams to bring AI and automation into daily dispatch processes
- Uses real-time performance data to adjust AI models and ensure that dispatch operations are constantly optimized
- Engages with stakeholders regularly to communicate progress on automation initiatives and ensure alignment with business goals
Skills
- Bachelors Degree
- 5-10 years of related experience
- Up to 25% travel
- 18 years of age or older
- Bachelors Degree in Computer Science, Software Engineering, Data Analytics, Mathematics or Statistics
- 5+ Years of experience in product management
- Proven track record of driving digital transformation initiatives, particularly in the logistics, dispatch, or field service management domains
- Strong leadership skills with the ability to influence cross-functional teams and align stakeholders on strategic goals
- Ability to synthesize complex data into actionable product decisions and roadmap priorities
- Experience working with data visualization and AI tools such as Python, Excel, Tableau and ChatGPT
- Masters Degree in Computer Science, Software Engineering, Data Analytics, Mathematics or Statistics preferred
- Experience with API based tools like the OpenAI Chat Completions tool
Company Overview